Design and development of a cloud-based community ofpractice platform for public officers

Date

2024-1

Author

Uzun, Cemil

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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The aim of this study is to reveal design principles of a cloud-based community of practice platform designed and developed to support collaborative work for public officers. The study fallows a design-based research methodology. Perceptions and suggestions of 12 participants were collected for the two design cycles. The opinions of four supervisors before and after the platform design were used to implement the iterations. Data were collected through semi-structured interview forms, observation and think-aloud notes. Content analysis of the collected data was performed with the MAXQDA 22 program. Data was collected by observing the participants while using the platform, recording their think-aloud data while they were interacting with the platform, and obtaining their opinions and perceptions after using the platform. During implementation, participants' likes or dislikes, difficulties in using the platform, and participants' suggestions for effective and efficient use of platform were recorded and the initial prototype was updated based on the finding of the content analysis. In iterative study, findings obtained from first implementation serve as input for the next implementation. After two design cycles, overall participant satisfaction was achieved and developments were finalized. The results revealed that the design principles for the development of a cloud-based community of practice platform, can be clustered under five themes. The themes are, flexibility in the workplace, sharing, communication, contribution to professional development, and contribution to collaboration and cooperation skills. When a cloud-based community of practice platform is developed by considering the revealed design principles, more efficient business processes can be expected. The results can provide guidance for designers and developers who produce communication and collaboration software for the public sector.

Subject Keywords

Community of practice, Design-based research, Design principles, Professional development

URI

https://hdl.handle.net/11511/108729

Collections

Graduate School of Natural and Applied Sciences, Thesis