Measurement of customer satisfaction index in three engineering departments at METU

Okumuş, Sinem


Monitoring durability of new concrete bridge decks
Aktan, Haluk M.; Yaman, İsmail Özgür; Staton, John F. (2001-08-03)
The ND durability monitoring procedure, which measures the soundness of field concrete, is based on the fundamental relationship between ultrasonic pulse velocity (UPV) and permeability of an elastic medium. An experimental study documented adequate sensitivity between UPV and concrete permeability. The durability monitoring procedure is based on a parameter developed as part of this study and called paste quality loss (PQL) which is computed from the probability density function parameters of ultrasonic pu...
Analyses of human-bear conflict in Yusufeli, Artvin, Turkey
Ambarlı, Hüseyin; Bilgin, Cemal Can; Department of Biology (2006)
Increasing levels of conflict between brown bears and rural people have been reported for Yusufeli (Artvin, Turkey). This study aimed to document the conflict, understand human attitudes and responses, determine local habitat use and daily activity patterns of bears, and evaluate available damage prevention techniques. The study was conducted within landscapes at different scales, ranging from a core area defined by a large valley system to the whole of Artvin Province. Data on close encounters, injuries an...
Prediction of Arab and Jewish secondary school teachers' job satisfaction from selected teachers' demographic characteristics and principal's leadership behavior variables as perceived by teachers in Israel
Younis, Baker; Boşgelmez, Meral; Department of Educational Sciences (1989)
Radial motion of highly conducting sphere in magnetic field
Gurcan, OD; Mirnov, VV; Ucer, D (2000-05-01)
Radial motion of a highly conducting sphere in external magnetic field is considered. It both perturbs the external magnetic field and generates an electric field. Exact analytic solution has been obtained previously for a uniformly expanding sphere. In the present paper a new exact solution is derived which is valid not only for expansion but for contraction as well. It allows us to calculate analytically the total electromagnetic energy irradiated by the sphere involved in periodical radial motion with ar...
Assessing dispositions towards ridicule and being laughed at: Development and initial validation of the Turkish PhoPhiKat-45
DURSUN, PINAR; Dalğar, İlker; Brauer, Kay; Yerlikaya, Ercument; Proyer, Rene T. (2020-02-01)
How people deal with humor and laughter is culturally constructed within a society but each member may differ in their attitudes. Depending upon this, this study aimed to test the factor structure of PhoPhiKat-45 (Ruch and Proyer Humor: International Journal of Humor Research, 22, 183-212, 2009a) which is a subjective measurement designed to assess three dispositions toward laughter and ridicule; gelotophobia (fear of being laughed at), gelotophilia (joy of being laughed at), and katagelasticism (joy of lau...
Citation Formats
S. Okumuş, “Measurement of customer satisfaction index in three engineering departments at METU,” M.S. - Master of Science, Middle East Technical University, 2003.