Computer apology: The effect of the apologetic feedback on users in computerized environment

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2005-07-08

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Akgun, Mahir
Çağıltay, Kürşat
Tzeng, Jeng-Yi

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Apologizing or praising has various effects on people's motivation levels. One way to employ emotions in computerized environments is to present humanized messages like apologetic statements. In this study, a game offering apologetic statements for a group of subjects was used to understand the effect of apologetic statements in computerized environment. Findings have shown that the apologetic feedbacks made the subjects feel more respected, more comfortable, and more sensitive to their feelings. These findings confirm the legitimacy of the claim that computers' offering apologetic statements to the users can realize the real user-centered design.

Subject Keywords

Electronic learning, Psychology, Decision making, User centered design, Game theory, Computer science education, Educational institutions, High performance computing, Computer errors, Feedback

URI

https://hdl.handle.net/11511/47353

DOI

https://doi.org/10.1109/icalt.2005.87

Collections

Department of Computer Education and Instructional Technology, Conference / Seminar

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Citation Formats

M. Akgun, K. Çağıltay, and J.-Y. Tzeng, “Computer apology: The effect of the apologetic feedback on users in computerized environment,” 2005, vol. 2005, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/47353.