Specific Emotions and Explicit Content in Customer Complaints Implications for Predicting Customer Loyalty

Date

2014-09-26

Author

Tarı Kasnakoğlu, Berna
Yılmaz, Cengiz
Varnalı, Kaan
Terzi, Hilal

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https://hdl.handle.net/11511/78388

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Citation Formats

B. Tarı Kasnakoğlu, C. Yılmaz, K. Varnalı, and H. Terzi, “Specific Emotions and Explicit Content in Customer Complaints Implications for Predicting Customer Loyalty,” 2014, Accessed: 00, 2021. [Online]. Available: https://hdl.handle.net/11511/78388.