Early Stage Retrofit Stakeholder Engagement: Enhancing Higher Education Project Success

Gooding, Luke
Erdogan, Bilge
Gürsel Dino, İpek
In the case of higher education facilities, many institutions strive to ensure that facilities are high quality, and portray an image of sustainability and global responsibility. Furthermore, to enable high quality research and teaching outputs from universities, a good quality working environment is vital to productivity and employer reputation. In this sense, ageing building stocks needs to be modernised to ensure environmental performance and to respond to the changing requirements of teaching and learning. Although superficially it may seem a straightforward pathway to promote the green campaign via buildings, in higher education complexity can be added in various ways; differing client requirements, democratic decision-making, budget restrictions and project schedules. Some universities choose to involve end users and stakeholders in a central manner to a project, which can cause information overload and protracted timescales, whilst others select a route of minimal end user involvement. Using a case study approach, this research looks to highlight key elements of successful early stage retrofit stakeholder engagement. Key case study data collected includes qualitative stakeholder interviews, analysed using textual analysis software, and also occupant comfort questionnaires to assess building usage practices, seasonal comfort variations and quantitative rating of building spaces. Findings highlight that retrofit project end users, require engagement to aid articulation of priorities, along with the utilisation of engagement strategies to promote project buy in. This engagement illuminates key areas of potential conflict of requirements, for example the role of heritage protection versus change, or the contrast between increasing flexibility of space usage and retention of legacy space utilisation practices
Citation Formats
L. Gooding, B. Erdogan, and İ. Gürsel Dino, “Early Stage Retrofit Stakeholder Engagement: Enhancing Higher Education Project Success,” presented at the SBE19 Malta International Conference | Sustainability and Resilience, (21 - 22 Kasım 2019), Attard, Malta, 2019, Accessed: 00, 2021. [Online]. Available: https://hdl.handle.net/11511/85528.