Factors affecting openness of local government websites: Examining the differences across planning, finance and police departments

Date

2014-10-01

Author

Yavuz, Nilay

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

49
views

0
downloads

The use of information and communication technologies (ICTs) in public organizations increasingly holds the potential to improve transparency, accountability, and public participation, by providing a more effective and efficient disclosure of information to the citizens and organizations and by providing channels for interaction with the government. While transparency and interactivity features of government Websites constitute two critical elements for public participation and democracy facilitated by web-based technologies, little research has been done to explain why some public organizations choose to deploy website technology more openly with these features. This paper aims to examine the managerial, organizational, and environmental factors that are related to variation in transparency and interactivity features of local government websites, which we believe are key dimensions to governmental website openness. The paper first develops a literature informed conceptual model of governmental website openness and then tests this model using data from a national survey of 850 government managers in 500 cities. The model results are compared across three different departments: community development, finance, and police department. Overall findings indicate that higher website openness is positively related to increased frequency of public participation in agency decision making and civil society influence, increased technical capacity, lower organizational control, and higher perceived usefulness of website technology. In addition, due to differences in the operating contexts of the departments, the effects of organizational control, technical capacity, environmental influences, and perceived usefulness of website technology on governmental website openness tend to differ by the type of department.

Subject Keywords

Government website openness, Open government, Website technology, Local governments, Transparency, Accountability, Public participation

URI

https://hdl.handle.net/11511/39128

Journal

GOVERNMENT INFORMATION QUARTERLY

DOI

https://doi.org/10.1016/j.giq.2014.07.004

Collections

Department of Political Science and Public Administration, Article

Suggestions

OpenMETU
Core

Exploring citizens' perception of government to citizen services: A model based on theory of planned behaviour (TBPss) Kanat, Irfan Emrah; Özkan Yıldırım, Sevgi (2009-04-01) Purpose – The purpose of this paper is to demonstrate the importance of undertaking a systemic view of evaluating the success of government to citizen (G2C) services and identifying the salient factors related with citizens’ low adoption of G2C services. Design/methodology/approach – The paper adopts a quantitative case perspective and derives a conceptual research model that encompasses various dimensions of e-government that relate to citizen adoption behaviour within the framework of theory of planned be...
MODELING THE RELATIONSHIP BETWEEN WEB-SITE EFFECTIVENESS AND SERVICE QUALITY A Study of State Level Human Services Agencies Welch, Eric W.; Pandey, Sanjay K.; Yavuz, Nilay (2010-01-01) Although effective public agency Web sites are expected to contribute positively to public service quality outcomes, the underlying etiology is not simple and needs to take into account additional factors both from within and outside the organization. Exploration of this relationship must begin with a more nuanced understanding of Web-site effectiveness than the ones employed in the extant literature. Therefore, to examine the relationship between Web-site effectiveness and public service quality, this chap...
Analysis of electronic signature in Turkey from the legal and economic perspectives and the awareness level in the country İskender, Gökhan; Koçyiğit, Altan; Department of Information Systems (2006) As in the case of other information technologies, the best way of obtaining efficient results from electronic signature application is integrating it to the legal and economic systems and increasing the awareness level of technology in the society. This thesis performs the legal and economic analyses of electronic signature in Turkey and measures the awareness level in the society. The analyses performed in the thesis show that electronic signature is not legally established in Turkey even the legal base is...
The Changing relationship between urban planning and revenue generation in local government banking: the case of İlbank in post 2011 era Balambar, Şelale; Balaban, Osman; Department of Urban Policy Planning and Local Governments (2019) As main providers of local services, local governments play crucial roles in development of cities. However, in many countries, local governments are in need of technical and financial support to sustain their activities. To this aim, local government banking system models were established in various parts of the world. These banking systems can take different forms and show variety according to the social, economic and political structure of the countries. Despite all the differences, the main aim of the e...
The use and acceptance of ICT by senior citizens: a comparison of technology acceptance model (TAM) for elderly and young adults Guner, Hacer; Acartürk, Cengiz (2020-06-01) To become an information society, it is required that the citizens have access to information and communication technologies (ICT) in appropriate ways. ICT plays a major role to improve inclusion of various parts of the society (such as children, disabled citizens, and elderly) into daily life. According to reports of WHO, the world population is getting older. This urges the need for a systematic investigation of ICT needs of elderly citizens and potential problems being faced during the course of interact...

Citation Formats

N. Yavuz, “Factors affecting openness of local government websites: Examining the differences across planning, finance and police departments,” GOVERNMENT INFORMATION QUARTERLY, pp. 574–583, 2014, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/39128.