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Using cost of software quality for a process improvement initiative

2000-09-07
Demirörs, Onur
Yildiz, O
Guceglioglu, AS
Process improvement in manufacturing sector traditionally starts with calculation of Cost of Quality. Cost of Quality calculation enables identification of the weakest links of the process that requires immediate attention, prioritization of improvement tasks and establishment of a baseline for these tasks. In the software field, process improvement initiatives usually, leave out the cost of quality calculations. In this paper, we report a case study on the utilization of Cost of Software Quality as an initiator for software process improvement in a public software development organization