Adopting Software Quality Measures for Healthcare Processes

Date

2009-09-02

Author

Yildiz, Ozkan
Demirörs, Onur

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In this study, we investigated the adoptability of software quality measures for healthcare process measurement. Quality measures of ISO/IEC 9126 are redefined from a process perspective to build a generic healthcare process quality measurement model. Case study research method is used, and the model is applied to a public hospital's Entry to Care process. After the application, weak and strong aspects of the process can be easily observed. Access audibility, fault removal, completeness of documentation, and machine utilization are weak aspects and these aspects are the candidates for process improvement. On the other hand, functional completeness, fault ratio, input validity checking, response time, and throughput time are the strong aspects of the process.

Subject Keywords

ISO/IEC 9126, JCAHO, CAMH, Healthcare Process Quality, Measurement

URI

https://hdl.handle.net/11511/56654

DOI

https://doi.org/10.3233/978-1-60750-044-5-394

Conference Name

22nd International Congress of the European-Federation-for-Medical-Informatics on Medical Informatics Europe (MIE)

Collections

Graduate School of Informatics, Conference / Seminar

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Citation Formats

O. Yildiz and O. Demirörs, “Adopting Software Quality Measures for Healthcare Processes,” Sarajevo, BOSNIA & HERCEG, 2009, vol. 150, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/56654.