Improvement Of Service Quality By Using Ubiquitous Computing In Hospitality

Date

2014-12-10

Author

Gökalp, Ebru
Eren, Pekin Erhan

Metadata

Show full item record

Item Usage Stats

136
views

0
downloads

Economies of developed countries are primarily based on the services sector, where the hospitality industry plays an important role. As such, new service design and service innovation are vital for maintaining competitive advantage. Recently, ubiquitous computing has emerged as a key enabler in various industries in support of service innovation by facilitating the design of new services. This study aims to investigate the benefits provided by ubiquitous computing in the hospitality domain for improved service quality, customer satisfaction, and profitability. First, the literature on service quality is presented, and important quality dimensions are selected accordingly. After providing a brief review of related technologies and existing applications, a ubiquitous computing framework is proposed in support of innovative services for the hotel industry. Via the analysis of the framework, changes in business processes are exposed and the contributions of ubiquitous computing are discussed according to the identified service quality dimensions.

URI

http://aisel.aisnet.org/mcis2014/13/
https://hdl.handle.net/11511/81133
https://www.researchgate.net/publication/282648881_Improvement_Of_Service_Quality_By_Using_Ubiquitous_Computing_In_Hospitality

Conference Name

8th Mediterranean Conference on Information Systems

Collections

Graduate School of Informatics, Conference / Seminar

Suggestions

OpenMETU
Core

Impact of Pervasive Computing on Service Design in Hospitality Gökalp, Ebru; Eren, Pekin Erhan (2013-06-01) The economies of developed countries have significantly transformed from manufacturing based to service based, where the hospitality industry plays an important role. Within this context, new service design and service innovation are vital for maintaining competitive advantage. Recently, pervasive computing has emerged as a key enabler in various industries in support of service innovation by facilitating the design of new services. This study aims to investigate the benefits provided by pervasive computing...
Analysis of economic data using robust methods Coşar, Evren Erdogan; Akkaya, Ayşen; Department of Statistics (2002) Export plays an important role in the economic development of a country. Because of its importance in implementing trade policies, there is an extensive literature on the estimation of export functions. Most of the studies on estimating export functions utilized conventional econometric techniques with the normality assumption of innovations. However, it has been recently recognized that non-normal distributions for innovations are more common in practice. IllThe main aim of this study is to estimate the ex...
STOCHASTIC MODELING OF STOP-LOSS REINSURANCE AND EXPOSURE CURVES UNDER TIME DEPENDENT STRUCTURE Mert, Özenç Murat; Kestel, Sevtap Ayşe; Department of Financial Mathematics (2022-12-2) Insurance markets play an essential role in the economy of the world and its structure requires reinsurance policies due to the growth in populations, extreme (catastrophic) events, political and economical perspectives. In this thesis, stop-loss contracts, one of the reinsurance policy types, are covered for two different contract types: (i) contracts with retention and (ii) contracts with both retention and cap (maximum). This thesis covers two different methodologies, distributional and stochastic behavi...
A study on the relative strenghts of the European Community and Turkey in the information technology and telecommunications sector Atilla, Ziya Hakan; Ateş, Hüseyin; Department of Business Administration (1988) Information technology and telecommunications industry is important to countries regarding their economic development mainly because of two reasons. Firstly, it represents a large and rapidly growing sector of the economy, initiating production, employment, and wealth. Secondly, it is a driving force for the other sectors of the economy which it is in constant interaction. The European Community identifies the information technology and telecommunications sector as a strategic one and several programmes are...
A Proposed Framework for Governmental Organisations in the Implementation of BOT Model Birgönül, Mustafa Talat; Dikmen Toker, İrem (1998-09-11) The experience of most developing countries is that benefits of private sector participation models are only achievable under the existence of some prerequisite conditions associated with the legal arrangements, economical and political environments prevailing in a country. The Build-Operate-Transfer (BOT) model, which was developed as a way to acquire necessary infrastructure investments, without affecting a government’s budget, had some unsuccessful applications in Turkey as a result of insufficient legal...

Citation Formats

E. Gökalp and P. E. Eren, “Improvement Of Service Quality By Using Ubiquitous Computing In Hospitality,” presented at the 8th Mediterranean Conference on Information Systems, Verona, Italy, 2014, Accessed: 00, 2021. [Online]. Available: http://aisel.aisnet.org/mcis2014/13/.