Customer complaint handling in social media a justice theory approach

2014-09-26
Varnalı, Kaan
Yılmaz, Cengiz
Tarı Kasnakoğlu, Berna
Terzi, Hilal
Citation Formats
K. Varnalı, C. Yılmaz, B. Tarı Kasnakoğlu, and H. Terzi, “Customer complaint handling in social media a justice theory approach,” presented at the EMAC Regional Conference, (24 - 26 Eylül 2014), Katowice, Polonya, 2014, Accessed: 00, 2021. [Online]. Available: https://hdl.handle.net/11511/88204.