Customer relationship management of web-based education: A case study for metu-online

Date

2005-01-01

Author

Çetin, Filiz Doʇan
Köksal, Gülser

Metadata

Show full item record

Item Usage Stats

144
views

0
downloads

Web-based education is a preference of many instructors and students of today's education systems. There exist a few attempts to design Customer Relationship Management (CRM) systems for such education organizations. "Customers" of such organizations, namely students, instructors, visitors, managerial and technical teams, have different needs and requirements. METU-Online is a distance education platform developed and maintained by the Informatics Institute of Middle East Technical University (METU). In this study, we analyse distance education and CRM, present the METU-Online system and the CRM conceptual model developed for it.

URI

https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84938808703&origin=inward
https://hdl.handle.net/11511/75213

Conference Name

SEFI 2005 Annual Conference: Engineering Education at the Cross-Roads of Civilizations, (7 - 10 Eylül 2005)

Collections

Department of Industrial Engineering, Conference / Seminar

Suggestions

OpenMETU
Core

Customer relationship management system design for Metu-Online Çetin, Filiz; Köksal, Gülser; Yalabık, Neşe; Department of Information Systems (2003) METU-Online, a distance education tool developed and maintained by Middle East Technical University (METU) Informatics Institute, can be defined as Customer-to-Business-to-Customer (C2B2C) e-business. In this thesis, a new design and improvement of this system based on Customer Relationships Management (CRM) is presented. With this approach a CRM system is designed, an organizational change is recommended, customercentered business processes are improved to a certain extend, a CRM data warehouse is broadly ...
Teaching effectiveness indices of in-service and prospective physical education teachers Saraç, Leyla; Kirazcı, Sadettin; Çiçek, Şeref; Department of Physical Education and Sports (2003) Effective teaching in physical education has growing interest due to its direct relation with the student learning. The purposes of this study were a) to examine classroom management behaviours, time management strategies, and teaching style preferences of in-service and prospective physical education teachers and b) to compare in-service and prospective teachers' competencies on these teaching effectiveness categories. Thirty in-service and twenty-four prospective physical education teachers participated i...
Effective teaching and learning at vocational education at Tertiary Level: a qualitative study of administrators', teachers' and students' perceptions Sarıkaya Erdem, Yelda; Yıldırım, Ali (2019-8-29) The aim of this study is to explore the phenomenon of teaching and learning at higher vocational education schools through administrators’, teachers’ and students’ perceptions. In line with this, phenomenological research design was employed, and data were collected at eight higher vocational schools in Nevşehir, Turkey from 8 administrators, 16 teachers and 16 focus groups through semi-structured interviews and non-participant observation. Data analysis, conducted through inductive content analysis approac...
The Students' perceptions about e-learning in ahigher education institution in Turkey Selman, Abdullah; Özkan Yıldırım, Sevgi; Özden, Yaşar; Department of Information Systems (2013) E-learning is one of the common education types in Turkey elsewhere in the world because it has been a necessity for higher and continuous education of people but what about its quality? There are a diverse number of factors which affect the quality of e-learning education but one of the most important factors is the student. Because students are at the center of education and all of the teaching-learning operations are performed for them, their impressions are very important to gain idea about the quality ...
Student Course Evaluation in Higher Education: A Qualitative Inquiry into Faculty Perceptions Çapa Aydın, Yeşim; Gülmez, Gülçin (2017-08-22) Achieving excellence in teaching is tightly germane to high quality in higher education. In order to safeguard the quality of teaching activities at higher education institutions, particularly universities, a wide range of methods have so far been used. In the literature, student course evaluation appears as one of the most frequently consulted way of assessing the quality and effectiveness of teaching activities engaged by the university professors. This endeavor is enhanced through the administration of c...

Citation Formats

F. D. Çetin and G. Köksal, “Customer relationship management of web-based education: A case study for metu-online,” Ankara, Türkiye, 2005, Accessed: 00, 2021. [Online]. Available: https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84938808703&origin=inward.