MOTORCYCLE COURIERS‘ JOB DEMANDS, JOB RESOURCES, AND RIDING BEHAVIORS

Date

2023-10-6

Author

Atalan, Gözde

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The aim of the study is to be the first comprehensive study to examine job demands and resources in relation to motorcycle riding behaviors of motorcycle couriers. An online study was devised to present participants with a demographics form, Job Demands and Resources Scale, and Motorcycle Rider Behavior Questionnaire (MRBQ). 135 participants participated in the study. The dimensions for job demands were workload, emotional demands, emotional dissonance, and organizational changes. The dimensions for job resources were autonomy, social support, supervisory coaching, and opportunities for professional development. The factors for the MRBQ were traffic errors, control errors, speed violations, stunts, and safety equipment. Hierarchical multiple regression analyses were carried out by controlling for the statistical effects of age, overall riding experience (in years), and couriers' experience (in years). The results revealed that job demands significantly predicted traffic errors, control errors, and safety equipment use. Job resources significantly predicted traffic errors, control errors, speed violations, and stunts. In addition, moderation analyses were carried out to analyze the interaction between job demands and resources in relation to riding behaviors. Fifteen moderation analyses between individual job demands, job resources and riding behaviors subscales yielded significant interaction effects. In the discussion chapter, the results and limitations of the study, recommendations for future studies and implications for fast-delivery services are discussed in detail.

Subject Keywords

motorcycle couriers, riding behaviors, job demands, job resources, riding behaviors

URI

https://hdl.handle.net/11511/105470

Collections

Graduate School of Social Sciences, Thesis