A conversation analytic investigation on expertise Demonstration in community pharmacy interaction

Deniz, Elif Ulutaş
Bozbıyık, Merve
Objective: In recent years, there have been incresing numbers of the studies based on pharmacist communication skills in community pharmacy. However, different expertise knowledge provision within community pharmacy interaction is an under-researched area. This article aims to investigate how the expertise demonstration is deployed in a community pharmacy interaction.Material and Method: 30-hour audio and video recordings were collected in a community pharmacy in Türkiye, and analysed through data-driven and bottom-up research perspective of Conversation Analysis.Result and Discussion: The findings of the study show that the pharmacist displayed his expertise knowledge within three different sequential organizations initiated by the patient, pharmacy staff and pharmacist through a wide range of interactional practices such as providing extended explanations and advices, referring to external authority, and using both professional and trade knowledge. This micro-analytic study in pharmacy interaction makes an important contribution to pharmacy services and education.
Citation Formats
E. U. Deniz and M. Bozbıyık, “A conversation analytic investigation on expertise Demonstration in community pharmacy interaction,” ANKARA UNIVERSITESI ECZACILIK FAKULTESI DERGISI, vol. 48, no. 1, pp. 1–12, 2023, Accessed: 00, 2023. [Online]. Available: https://dergipark.org.tr/en/pub/jfpanu/issue/80375/1353299.