Exploration of the determinants of service quality as perceived by boundary incumbents working in the call center: generation and testing of the service quality scale and model through structural equation modeling

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2001
Çifci, Orhan Sinan
Citation Formats
O. S. Çifci, “Exploration of the determinants of service quality as perceived by boundary incumbents working in the call center: generation and testing of the service quality scale and model through structural equation modeling,” M.S. - Master of Science, Middle East Technical University, 2001.