Exploration of the determinants of service quality as perceived by boundary incumbents working in the call center: generation and testing of the service quality scale and model through structural equation modeling

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105126.pdf

Date

2001

Author

Çifci, Orhan Sinan

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Subject Keywords

Psychology M.S. thesis

URI

https://hdl.handle.net/11511/12094

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Graduate School of Social Sciences, Thesis

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Citation Formats

O. S. Çifci, “Exploration of the determinants of service quality as perceived by boundary incumbents working in the call center: generation and testing of the service quality scale and model through structural equation modeling,” M.S. - Master of Science, Middle East Technical University, 2001.