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Exploration of the determinants of service quality as perceived by boundary incumbents working in the call center: generation and testing of the service quality scale and model through structural equation modeling
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105126.pdf
Date
2001
Author
Çifci, Orhan Sinan
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Subject Keywords
Psychology M.S. thesis
URI
https://hdl.handle.net/11511/12094
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Graduate School of Social Sciences, Thesis
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O. S. Çifci, “Exploration of the determinants of service quality as perceived by boundary incumbents working in the call center: generation and testing of the service quality scale and model through structural equation modeling,” M.S. - Master of Science, Middle East Technical University, 2001.