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The evaluation of communication and customer relations training program at Tepe defense and security systems

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2005
Dönmez, Ayça
The purpose of this study is to evaluate Communication and Customer Relations Training Program at Tepe Defense and Security Systems. The study also aims at exploring the learning level of the security staff, measuring the staff̕s reaction to the training program, finding out behavioral changes of the security staff which may positively affect the company. The instruments, an evaluation scale and two different case studies, were administered to 204 randomly selected security staff who have been working at Tepe Security in Ankara. Data was analyzed both qualitatively and quantitatively such as interviews, observation notes, frequencies, percentages, means, standard deviations, and the t test.