PB-ISAM : a process-based framework for information systems effectiveness assessment in organizational contexts

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2006
Özkan, Sevgi
A number of approaches of assessment associated with IS effectiveness have been examined, fundamental guidelines for research in this area have been derived, and a novel model of IS effectiveness has been proposed. A process based assessment method (PB-ISAM) based on the proposed effectiveness model has been elaborated. The new model and the new assessment method have been evaluated via three case studies. Specific implications have been drawn concerning the relationships between processes and the information system assessed. The three case studies have provided insight into the IS effectiveness field and for future work.

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Citation Formats
S. Özkan, “ PB-ISAM : a process-based framework for information systems effectiveness assessment in organizational contexts,” Ph.D. - Doctoral Program, Middle East Technical University, 2006.