Show/Hide Menu
Hide/Show Apps
Logout
Türkçe
Türkçe
Search
Search
Login
Login
OpenMETU
OpenMETU
About
About
Open Science Policy
Open Science Policy
Open Access Guideline
Open Access Guideline
Postgraduate Thesis Guideline
Postgraduate Thesis Guideline
Communities & Collections
Communities & Collections
Help
Help
Frequently Asked Questions
Frequently Asked Questions
Guides
Guides
Thesis submission
Thesis submission
MS without thesis term project submission
MS without thesis term project submission
Publication submission with DOI
Publication submission with DOI
Publication submission
Publication submission
Supporting Information
Supporting Information
General Information
General Information
Copyright, Embargo and License
Copyright, Embargo and License
Contact us
Contact us
Reliability and validity of Turkish version of customer satisfaction scale for health care and fitness clubs
Download
index.pdf
Date
2006
Author
Kutlu, Deniz
Metadata
Show full item record
Item Usage Stats
348
views
116
downloads
Cite This
Customer satisfaction is the key for the accomplishment of health care and fitness companies. It is a process beginning with identifying customer vision management and ending with customer loyalty and retention. The purpose of this study was to test the reliability and validity of Turkish version of the Customer Satisfaction Scale (CSS) for health care and fitness clubs. The sampling group that was the customers of the private health care and fitness centers consisted of 150 female (47.3 %) and 167 male (52.7 %), totally 317 people. Principal component analysis (PCA) was performed for the factor analysis of the items. Five factors emerged which accounted for 65.7 % of the variance related with social and intellectual improvement, physical and psychological satisfaction, facility attractivity, staff attitudes and competence and cleanness of the center. Internal consistency method was used to test reliability. Cronbach alpha values indicated highly reliable results. For all items= .92 Factor 1= .88, factor 2= .89, factor 3= .80, factor 4= .81, factor 5= .81 The present study demonstrated that Customer Satisfaction Scale is a reliable and a valid instrument to measure customer satisfaction of the members of health care and fitness clubs in Turkey.
Subject Keywords
Recreation.
,
Amusements.
URI
http://etd.lib.metu.edu.tr/upload/12607825/index.pdf
https://hdl.handle.net/11511/15992
Collections
Graduate School of Social Sciences, Thesis
Suggestions
OpenMETU
Core
Evaluation Of A Hospital Information System In An International Context: Towards Implementing Pb-Ism In Turkey
Özkan Yıldırım, Sevgi; Baykal, Nazife (WILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ USA, 2006-12)
High quality information technology (IT) support is an integral factor in the success of today's health sector. However, the medical profession is considered to be low level investors in IT when compared to other sectors. Many international comparisons look at the expenditure spent on health IT as a basis for determining how effective the systems are. This prescriptive mainly cost/benefit approach is believed to be deficient as a sole factor in evaluation procedures. The research in this study supports the ...
A new ontology and knowledge base system for performance measurement in health care
Beyan, Oya Deniz; Baykal, Nazife; Department of Health Informatics (2010)
Performance measurement makes up the core of all health care systems in transition. Many countries and institutions monitor different aspects of health care delivery systems for differing purposes. Health care deliverers are compared, rated, and given incentives with respect to their measured performance. However, a global health care domain is currently striving for attaining commonly accepted performance measurement models and base-standards that can be used in information systems. The objective of this t...
Reliability of a Novel Visual Feedback System Developed for Increasing the Efficiency of Posterior Pelvic Tilt Exercise
Mengi, Gonen; Gencay-Can, Asli; Demirsoy, Nesrin; Tomsuk, Emrah; Koku, Ahmet Buğra; Beyazova, Mehmet (2014-09-01)
Objectives: This study aimed to develop and assess the reliability of a visual feedback system intended to improve the patient's perception and the performance of posterior pelvic tilt [PPT] exercises. The feedback setup designed and constructed by the authors included a bed covered with a mat with three embedded force sensors corresponding to the lumbosacral region of the subject lying supine; a data acquisition card to collect and convert data; and two monitors, one above the subject and one on the physic...
Measuring healthcare process quality: Applications in public hospitals in Turkey
Yildiz, Ozkan; Demirörs, Onur (2013-03-01)
Process improvement activities are becoming an essential part of a number of healthcare organizations. As the popularity of process improvement grows, the need for common objective measures is becoming more critical. Numerous quality measures have been suggested to evaluate healthcare quality. However, applications utilizing the existing quality measures mostly focus on the quality of specific diseases, clinics or clinical areas. Although these measures or measurement sets contain structure, process or outp...
The Relationship Between Interpersonal Problems and Driver Behaviors
Özer, Özge; Öz, Bahar (null; 2017-07-14)
Employee satisfaction is considered to be one of the most important drivers of quality, customer satisfaction and productivity. In this study we investigate an important driver of employee satisfaction. We argue that interpersonal trust ( trust in management and trust in peers) strongly influences employee satisfaction and, as a consequence, employee loyalty. To test the relationships between these constructs we measured trust in management and trust in peers, satisfaction and loyalty of employees of an Aus...
Citation Formats
IEEE
ACM
APA
CHICAGO
MLA
BibTeX
D. Kutlu, “Reliability and validity of Turkish version of customer satisfaction scale for health care and fitness clubs,” M.S. - Master of Science, Middle East Technical University, 2006.
