Unification of it process models into a simple framework supplemented by Turkish web based application

Download

index.pdf

Date

2010

Author

Aygün, Betül

Metadata

Show full item record

Item Usage Stats

227
views

129
downloads

Information technology usage has become compulsory for all organizations whether government or private organizations to achieve visibility, compete rivals and execute their missions better. To get desired result from usage of information technology, IT of organization has to be managed well. Up till now, various frameworks are developed to manage it well. Best examples for this kind of frameworks are COBIT and ITIL, containing all processes which can be handled in IT management and becoming widespread through the world. COBIT and ITIL are complementary frameworks rather than competitors. Due to this reason, organizations must implement both of them instead of choosing one of them. In addition to these, ISO/IEC 27001:2005 which focuses on information security management process is a quite famous IT standard in terms of security. This thesis provides organizations to meet requirements of these frameworks/standards which are process based frameworks and standards complementary to each other, with a unique implementation by taking unification of processes in a more simple and understandable way. Consequently, it provides reduction in the duplicate work and prevents inconsistencies that may occur. In addition, including CMMI level two requirements motivate the organization to implement higher maturity level of CMMI. Moreover, this study provides organizations to implement ISO 27001 management structure which establish a foundation for extension to technical structure of it. Besides these, this study provides an alignment of frameworks model and COBIT and ITIL which helps organization to trace ITIL and COBIT simultaneously. Lastly by providing a web based application, there exists foundation for knowledge bank of IT processes in Turkish and profile pages for each organization to manage, trace and reach their own IT processes in a digital environment.

Subject Keywords

Computer software.

URI

http://etd.lib.metu.edu.tr/upload/12612338/index.pdf
https://hdl.handle.net/11511/19843

Collections

Graduate School of Informatics, Thesis

Suggestions

OpenMETU
Core

A proposed model for Turkish land forces command software intensive systems acquisition process Bilir, Nevzat; Bilgen, Semih; Department of Information Systems (2002) Turkish Land Forces Command uses information technology opportunities to satisfy its needs arising from the obligation for being a strong army.One of the main difficulties in using information technologies is the acquisition of these systems. This thesis reviews the fundamentals of software intensive systems acquisition process and then proposes a new model for Turkish Land Forces Command.Software acquisition process models are discussed and compared with each other.The current Turkish Land Forces Com...
A geographic information systems tool development for geostatistical analysis of endangered endemic vascular plants of Turkey Demirci, Barbaros; Akyürek, Sevda Zuhal; Department of Information Systems (2005) Modern information systems strive to provide effective use of resources. Supplied with analysis tools, geographical information systems (GIS) can serve its stakeholders with minimal requirements. In this study, GIS capabilities were employed for Turkish Flora. Data related with the threatened plants that are indigenous to Turkey were gathered from the relevant literature and reshaped into a dataset in which spatial locations were represented in a geographically referenced format. Afterwards, this output was...
Strategic and financial motivation and information systems outsourcing success Yarlıkaş, Serdar; Bilgen, Semih; Department of Information Systems (2007) In this thesis, the relations between information systems outsourcing success measures and strategic and financial drivers are investigated. After a study of the relevant literature, 14 organizations that belong to four different categories are investigated in terms of IS outsourcing. These categories are: IS vendors, IS outsourcers, firms that both procure and supply IS services, and IS system integrators. Thus, the subject matter is studied from both customers' and vendors' points of view. The investigati...
An automated tool for quality manual generation from business process models Aydın, Elif; Demirörs, Onur; Department of Information Systems (2010) The majority of organizations make their business processes explicit to improve them. Defining business processes manually and modeling them are two alternatives utilized for this purpose. Meanwhile, organizations have quality management systems which are frequently shaped by frameworks. The most commonly used process improvement frameworks in the IT sector are ITIL, Cobit, CMMI and ISO 9001. These frameworks indicate the necessity of process documentation and ISO 9001 addresses the name “Quality Manual” fo...
A genetic algorithm for maximum-weighted tree matching problem Gulek, Mehmet; Toroslu, İsmail Hakkı (Elsevier BV, 2010-09-01) In hierarchal organizations, for assigning tasks to the divisions of the organization some constraints must be satisfied. This article investigates one such problem in which there are k different tasks to be accomplished and each division's performance on each task may be different and represented by a scalar value. In this article we formally introduce this real life decision problem, named as Maximum-Weighted Tree Matching Problem, and propose a genetic algorithm solution to it, and give some experimental...

Citation Formats

B. Aygün, “Unification of it process models into a simple framework supplemented by Turkish web based application,” M.S. - Master of Science, Middle East Technical University, 2010.