User-centered design approach in e-government applications

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Date

2012

Author

Durmuş, Suna

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Public services have been provided in an electronic format to reduce time and cost and to improve service quality. In this context, significant investments have been made since 2003 in Turkey and many government agencies started to provide services via the Internet. Government agencies need to learn the effectiveness of the offered services and the benefits of these services to citizens. The purposes of this thesis are to evaluate e-government websites in a comprehensive manner and to identify website design related problems. Especially, the study focuses on user-centered design of the e-government application. For this purpose, 33 e-government websites are evaluated, and an interview was conducted with eight government agencies websites’ designers. As a result of these studies, the problems encountered while using government electronic services are identified. Also, causes of these problems are found out. The study aims to provide a guideline in order to design user-centered e-government applications.

Subject Keywords

Electronic government information., Electronic government information

URI

http://etd.lib.metu.edu.tr/upload/12614215/index.pdf
https://hdl.handle.net/11511/21355

Collections

Graduate School of Informatics, Thesis

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Citation Formats

S. Durmuş, “User-centered design approach in e-government applications,” M.S. - Master of Science, Middle East Technical University, 2012.