A Comprehensive model for measuring health care process quality: health care process quality measurement model (HPQMM)

Yıldız, Özkan
Similar to the manufacturing sector, process improvement gains much attention in health care sector. Measuring process quality is one of the most important components of process improvement and numerous healthcare quality indicator models are developed to achieve this aim. Existing quality models focus on some specific diseases, clinics or clinical areas. Although they contain structure, process, or output type measures, there is no model which measures the quality of health care processes comprehensively. As a result, hospitals cannot compare quality of processes internally and externally. To bring a solution to the above problems, we developed Health Care Process Quality Measurement Model (HPQMM), and it is applied in three public hospital’s laboratory and assessment processes. We observed that, the developed model determines weak and strong aspects of the processes, gives a detailed picture for the process quality, extends the quality aspects of existing models, and provides quantifiable information to hospitals to compare their processes with multiple organizations.


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Citation Formats
Ö. Yıldız, “A Comprehensive model for measuring health care process quality: health care process quality measurement model (HPQMM),” Ph.D. - Doctoral Program, Middle East Technical University, 2012.