Date

2012

Author

Başaran, Oya

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The purpose of this study is twofold: firstly, it aims to explore the perceptions of quality and quality assurance of key stakeholders in intensive English programs in higher education and examine how these perceptions reflect in what is being done to achieve and assure quality in their programs. Secondly, the study intends to survey and describe the existing quality assurance processes and explore the impact of these processes on establishing a quality culture within the institution. Furthermore, the study aims to find out if and how these quality assurance processes contribute to the improvement of language education and to what extent they meet the expectations of managers, teachers and students. The research study employed qualitative and descriptive methods of data collection and analysis. Managers, teachers and students of intensive English language programs in higher education institutions were the target informant groups in the study. It is hoped that the conclusions drawn from the findings of the research will allow the design of a quality assurance framework which will serve as a guide to intensive English programs in Turkish higher education institutions to develop their own quality assurance processes. The suggested framework aims to provide guidelines for individual institutions to develop processes that are in congruent with the perceptions and expectations of the key stakeholders in their institutions and reflect the realities of their unique contexts.

Subject Keywords

English language, English language, Quality assurance., English language

URI

http://etd.lib.metu.edu.tr/upload/12614439/index.pdf
https://hdl.handle.net/11511/21607

Collections

Graduate School of Social Sciences, Thesis