Financial strategic planning and knowledge management : a comparative case study on Turkish Banking Sector

Durtaş Başpınar, Canan Pelin
It is not easy to set up a knowledge management system (KMS) in banking due to the size of large services, the variety of products, dealing with large information, serving under high cost pressure and highly competitive market conditions. This thesis proposes that strategic management is a knowledge processing outcome, and should be an integral part of the financial strategic planning (FSP), which is essential in the agility of financial organizations.. This thesis will explore a FSP model that is developed by merging and integrating the two models “The new knowledge management” (Firestone & McElroy, 2003) and “APQC Process Classification Framework” (APQC, 2011). In light of the merged models a measurable indicator set is defined based on the literature and the researcher’s personal experience. To validate the thesis, two case studies have been carried out by using qualitative and a participatory approach in one foreign owned and one jointly controlled bank in Turkey in order to validate the model. Since the case studies consist of specific information on the studied banks, the details are presented separately in a technical paper. The main findings of the case studies show that two different knowledge management (KM) approaches “The new knowledge management” and “APQC Process Classification Framework” can be combined in a unified model which can be used to increase agility in turbulent economic environments.


Comparison of Intelligent Classification Techniques by Practicing a Specific Technology Audit
Berkol, A.; Kara, G.; Turk, A. (2016-09-08)
Technology audit activities arc carried out for assessment of firms' technological requirements, capacity or management capability. The aim of these assessments is to define the weaknesses of firms and develop actions in order to improve firms' technological capacity and/or technology management capability. Generally these activities are implemented with survey questionnaires. These questionnaires can be filled by managers of firms or can be implemented as an interview by independent experts. However, evalu...
Effort estimation for ERP projects - a systematic review
Omural, Neslihan Kucukates; Demirörs, Onur (2017-09-01)
Enterprise Resource Planning (ERP) systems are large scale integrated systems covering most of the business processes of an enterprise. ERP projects differ from software projects with customization, modification, integration and data conversion phases. Most of the time effort and time estimations are performed in an ad-hoc fashion in ERP projects and as a result they frequently suffer from time and budget overruns. Although there is no consensus on a methodology to estimate size, effort and cost of ERP proj...
Analyzing the profit efficiency of the Turkish banking sector after the BRSA restructuring program in 2001: an empirical study using stochastic frontier approach between the years of 2002-2009
Hatunoğlu, Hande; Akbostancı Özkazanç, Elif; Department of Economics (2012)
This thesis analyzes the profit efficiency of the Turkish banking sector after the restructuring program by using Stochastic Frontier Approach. 28 banks are included in the analysis and the data belongs to the period 2002-2009. Profit efficiency scores of 28 banks are estimated by SFA. When the efficiency scores are analyzed according to the ownership status, profit efficiency scores of the state owned banks are found higher than other bank groups. Moreover, according to the asset size, large scale banks’ p...
Pooling through lateral transshipments in service parts systems
Satir, Benhur; Savaşaneril Tüfekci, Seçil; Serin, Yaşar Yasemin (2012-07-16)
We study the inventory management problem of a service center operating in a decentralized service parts network. The service centers collaborate through inventory and service pooling, and through sharing information on the inventory status. Upon demand arrival, a service center may request a part from the other center, in which case a payment is made. Under this competitive and collaborative environment, we first characterize the optimal operating policy of an individual service center. Through computation...
Knowledge-Based Portfolio Management: A Taxonomy for Lessons Learned
Eken, Görkem; Dikmen Toker, İrem; Birgönül, Mustafa Talat (2017-07-29)
Portfolio management comprises of identifying, prioritizing, authorizing, managing, and controlling projects, programs, and other related work to achieve specific strategic business objectives. Utilizing a knowledge-based portfolio management approach can be a critical success factor for construction companies. This research aims to present a taxonomy to facilitate the learning process within a knowledge-based project portfolio management system. The taxonomy is capable of codification and classification of...
Citation Formats
C. P. Durtaş Başpınar, “Financial strategic planning and knowledge management : a comparative case study on Turkish Banking Sector,” M.S. - Master of Science, Middle East Technical University, 2012.