Cost of quality for crowdsourcing management /

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Date

2014

Author

İren, Deniz

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Crowdsourcing is a business model which allows practitioners to access a rather cheap and scalable workforce. However, due to loose worker-employer relationships, skill diversity of the crowd and anonymity of participants, it tends to result in lower quality compared to traditional way of doing work. Thus crowdsourcing practitioners use certain techniques to make sure the end product complies with the quality requirements. Each quality assurance technique used in crowdsourcing impacts the project cost and schedule. A well-defined method is needed to estimate these impacts in order to manage the crowdsourcing effectively and efficiently. This study proposes a cost of quality approach for analyzing quality related costs in crowdsourcing and introduces the cost models of common quality assurance techniques.

Subject Keywords

Human computation., Project management, Project management, Cost control., Cost effectiveness.

URI

http://etd.lib.metu.edu.tr/upload/12617372/index.pdf
https://hdl.handle.net/11511/23590

Collections

Graduate School of Informatics, Thesis

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Citation Formats

D. İren, “Cost of quality for crowdsourcing management /,” Ph.D. - Doctoral Program, Middle East Technical University, 2014.