Cost of quality for crowdsourcing management /

İren, Deniz
Crowdsourcing is a business model which allows practitioners to access a rather cheap and scalable workforce. However, due to loose worker-employer relationships, skill diversity of the crowd and anonymity of participants, it tends to result in lower quality compared to traditional way of doing work. Thus crowdsourcing practitioners use certain techniques to make sure the end product complies with the quality requirements. Each quality assurance technique used in crowdsourcing impacts the project cost and schedule. A well-defined method is needed to estimate these impacts in order to manage the crowdsourcing effectively and efficiently. This study proposes a cost of quality approach for analyzing quality related costs in crowdsourcing and introduces the cost models of common quality assurance techniques.


Cost Models of Quality Assurance in Crowdsourcing
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Even though crowdsourcing was introduced as a novel business model for risk prone entrepreneurs, in time it has become a valid means of producing value in large scale projects as well. However due to loose employee - worker relationship, quality continues to be a serious issue for crowdsourcing. Therefore, various quality assurance mechanisms are used in crowdsourcing. Quality assurance significantly impacts project costs. However the literature lacks defined ways to estimate costs of quality and guidelines...
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Citation Formats
D. İren, “Cost of quality for crowdsourcing management /,” Ph.D. - Doctoral Program, Middle East Technical University, 2014.