Relationship between social capital, information sharing, organizational ambidexterity and firm performance in technology parks

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2018
Keskin, Fatma Feyza
The main purpose of this thesis is to investigate the link between social capital, information sharing, ambidexterity, and firm performance in technopark firms in Turkey. To that end, the bilateral relations and serial mediation effects of these concepts were probed. Data was gathered through surveys from three technoparks in Ankara. Survey results of 87 firms were analyzed using serial and combined (serial and parallel) mediation analyses. According to the results, higher social capital among technopark firms increases their performance through enabling information sharing, which in turn improves the ambidexterity of firms. In order to investigate this relationship in-depth, two dimensions of social capital (structural and relational) and two components of ambidexterity (exploration and exploitation) were also included into the model and a second analysis was conducted. It was found that both the structural and relational dimensions of social capital contributed to firm performance through serial mediation of information sharing and exploitation, whereas exploration had no significant effect on firm performance in technopark firms. These results reveal implications that are highly likely to serve critical strategic and operational purposes of both firm and technopark managements. The findings indicate that organizational performance and ambidexterity level of technopark firms can be improved by increasing social capital among them, which fosters information sharing. Furthermore, increasing trust and information sharing between these firms is highly likely to enhance explorative activities such as innovations, new product developments, and new market penetrations, which are among the main objectives of technoparks.

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Citation Formats
F. F. Keskin, “Relationship between social capital, information sharing, organizational ambidexterity and firm performance in technology parks,” M.S. - Master of Science, Middle East Technical University, 2018.