Towards Socially Responsible SMEs: Quality Awards as a Tool

Date

2017-11-01

Author

Aşcıgil, Semra Feriha

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

140
views

0
downloads

Corporate social responsibility (CSR) is a theme that is integrated into the quality management concept with increasing emphasis. Although CSR has been discussed as a philosophy and strategy applied mostly by large firms, recent revisions of the award schemes for small- and medium-sized enterprises (SMEs) serve as a means to promote the concept among smaller firms. The European Foundation for Quality Management's (EFQM) Excellence Model combines social issues, strategy, stakeholders, and structure in a unique way to support SMEs in fulfilling their social responsibilities. The paper investigates the extent to which the EFQM Excellence Model provides guidance in integrating CSR in quality management and then discusses the extent to which the concept can be operationalized by SMEs, giving examples from two quality award finalists in Turkey.

Subject Keywords

General Business, Management and Accounting

URI

https://hdl.handle.net/11511/39823

Journal

Quality Management Journal

DOI

https://doi.org/10.1080/10686967.2010.11918277

Collections

Department of Business Administration, Article

Suggestions

OpenMETU
Core

On Multinational Corporations and the Provision of Positive Rights Parkan, Barış (Springer Science and Business Media LLC, 2009-01-01) Increased and active involvement of multinational corporations in the promotion of social welfare, in developing Countries in particular, through the facilitation of partnerships and cooperation with public and nonprofit sectors, challenges the existing framework of our social and political institutions, the boundaries of nation-states, the distinction between the private and public spheres of our lives, and thus Our freedom. The blurring of certain distinctions, which ought to be observed between the polit...
Investigation of drivers and modes of differentiation in Turkish construction industry BUDAYAN, CENK; Dikmen Toker, İrem; Birgönül, Mustafa Talat (Emerald, 2013-06-01) Purpose - The positive effect of differentiation strategy on achieving competitive advantage among construction companies is widely acknowledged in the literature. However, there exists only a limited number of studies in the construction management literature that investigate the drivers and modes of differentiation. The purpose of this study is to determine appropriate modes and drivers of differentiation strategy in the Turkish construction industry. Design/methodology/approach - In this study, based on...
Acquiring innovative software systems: Experiences from the field Demirörs, Onur; Karagoz, N. Alpay; Gencel, Cigdem (2007-08-31) Managing acquisition of software projects, containing innovative components, brings many challenges to acquirer organizations. Innovative software projects usually have unclear requirements and scope. They require stakeholders such as research institutes, software development organizations and the domain experts who work. together and need a flexible budget and time frame to be successful. As a result, the acquisition management activities such as estimation of the product size and the required development ...
Using boolean- and fuzzy-logic-based methods to analyze multiple case study evidence in management research Oz, O (SAGE Publications, 2004-06-01) The case study method has been widely used as a research strategy in the management field. The issues of comparability and of generalizability when using this method, however, continue to raise profound challenges for researchers. Boolean- and fuzzy-logic-based methods offer a valuable basis for a contribution in this respect because they enable researchers to derive valid meaning from data and to introduce additional analytical rigor into case study research. Inspired by this opportunity, the present artic...
A team performance measurement model for continuous improvement Cicek, MC; Köksal, Gülser; Özdemirel, Nur Evin (Informa UK Limited, 2005-05-01) We propose a performance measurement model for providing feedback to total quality teams with the purpose of improvement. This model empowers the teams for their own performance measurement. The management should provide necessary training and facilitation to the teams for effective use of the model. The model has four components: team structure, inputs, processes, and outputs. It suggests methods for developing measures in each component, as well as use of radar charts for presenting measurement results. T...

Citation Formats

S. F. Aşcıgil, “Towards Socially Responsible SMEs: Quality Awards as a Tool,” Quality Management Journal, pp. 7–21, 2017, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/39823.