A team performance measurement model for continuous improvement

Date

2005-05-01

Author

Cicek, MC
Köksal, Gülser
Özdemirel, Nur Evin

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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We propose a performance measurement model for providing feedback to total quality teams with the purpose of improvement. This model empowers the teams for their own performance measurement. The management should provide necessary training and facilitation to the teams for effective use of the model. The model has four components: team structure, inputs, processes, and outputs. It suggests methods for developing measures in each component, as well as use of radar charts for presenting measurement results. Teams should work together for developing the measures and necessary data collection mechanisms. The management should validate the appropriateness of the measurement systems developed with regard to organizational policies, goals and objectives. The model has been applied to a health care team for a measurement period. Results are discussed, and suggestions are made for implementing the model in other environments far from a total quality setting.

Subject Keywords

General Business, Management and Accounting

URI

https://hdl.handle.net/11511/40656

Journal

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

DOI

https://doi.org/10.1080/14783360500054129

Collections

Department of Industrial Engineering, Article

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Citation Formats

M. Cicek, G. Köksal, and N. E. Özdemirel, “A team performance measurement model for continuous improvement,” TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, pp. 331–349, 2005, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/40656.