A team performance measurement model for continuous improvement

2005-05-01
We propose a performance measurement model for providing feedback to total quality teams with the purpose of improvement. This model empowers the teams for their own performance measurement. The management should provide necessary training and facilitation to the teams for effective use of the model. The model has four components: team structure, inputs, processes, and outputs. It suggests methods for developing measures in each component, as well as use of radar charts for presenting measurement results. Teams should work together for developing the measures and necessary data collection mechanisms. The management should validate the appropriateness of the measurement systems developed with regard to organizational policies, goals and objectives. The model has been applied to a health care team for a measurement period. Results are discussed, and suggestions are made for implementing the model in other environments far from a total quality setting.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

Suggestions

A conceptual performance measurement framework for construction industry
Işık, Zeynep; Birgönül, Mustafa Talat; Department of Civil Engineering (2009)
The performance assessment done by objective measures have now been replaced with subjective measures. Within the context of this research; interdependencies between a construction company’s “resources and capabilities”, “project management capabilities”, “strategic decisions”, “strength of relationships with other parties” and “external factors” with “project performance” and “company performance” were investigated from a resource based perspective which put forward intangible assets of the company. To ach...
Towards Socially Responsible SMEs: Quality Awards as a Tool
Aşcıgil, Semra Feriha (Informa UK Limited, 2017-11-01)
Corporate social responsibility (CSR) is a theme that is integrated into the quality management concept with increasing emphasis. Although CSR has been discussed as a philosophy and strategy applied mostly by large firms, recent revisions of the award schemes for small- and medium-sized enterprises (SMEs) serve as a means to promote the concept among smaller firms. The European Foundation for Quality Management's (EFQM) Excellence Model combines social issues, strategy, stakeholders, and structure in a uniq...
An Experimental comparison of linear regression methods used in multi-response design parameter optimization for their estimation and prediction errors
Gökayaz, Gülten; Köksal, Gülser; Department of Industrial Engineering (2016)
Product and process designers need to find most preferable settings of design parameters to simultaneously achieve multiple quality objectives based on some performance measures such as means and variances of quality characteristics. In these optimization studies, typically empirical models of such performance measures are utilized. These models are usually developed based on data collected through statistically designed experiments using linear regression methods such as Ordinary Least Squares (OLS), Weigh...
An Effort Prediction Model Based on BPM Measures for Process Automation
Aysolmaz, Banu; Iren, Deniz; Demirörs, Onur (2013-06-18)
BPM software automation projects require different approaches for effort estimation for they are developed based on business process models rather than traditional requirements analysis outputs. In this empirical research we examine the effect of various measures for BPMN compliant business process models on the effort spent to automate those models. Although different measures are suggested in the literature, only a few studies exist that relate these measures to effort estimation. We propose that differen...
An immersive performative architectural design tool with daylighting simulations: a building information modeling-based approach
Akin, Sahin; Ergun, Oguzcan; Sürer, Elif; Gürsel Dino, İpek (Emerald, 2020-11-01)
Purpose In performative architectural design, daylighting is a crucial design consideration; however, the evaluation of daylighting in the design process can be challenging. Immersive environments (IEs) can create a dynamic, multi-sensory, first-person view in computer-generated environments, and can improve designers' visual perception and awareness during performative design processes. This research addresses the need for interactive and integrated design tools for IEs toward better-performing architectur...
Citation Formats
M. Cicek, G. Köksal, and N. E. Özdemirel, “A team performance measurement model for continuous improvement,” TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, pp. 331–349, 2005, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/40656.