Trust types, distrust, and performance outcomes in small business relationships: the pharmacy-drug warehouse case

Date

2011-01-01

Author

Sengun, Ayse Elif
Wasti Pamuksuz, Syeda Nazlı

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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This study attempts to investigate the linkage among trust types, distrust, and relationship performance outcomes in the context of long-term supply agreement-type alliances between small business dyads. The results suggest a significant positive relationship among goodwill trust and risk-taking tendency, cooperation, satisfaction, and conflict resolution and a negative relationship between goodwill trust and transaction costs. Competence trust is found to have a positive relationship with cooperation, conflict resolution, and satisfaction and a negative relationship with transaction costs. However, no significant relationship is found between competence trust and risk-taking tendency. Distrust, on the other hand, is found to have a negative relationship with cooperation, satisfaction, and conflict resolution and a significant positive relationship with transaction costs with no effect on risk-taking tendency.

Subject Keywords

Management of Technology and Innovation, Strategy and Management

URI

https://hdl.handle.net/11511/41921

Journal

SERVICE INDUSTRIES JOURNAL

DOI

https://doi.org/10.1080/02642060902759137

Collections

Department of Business Administration, Article

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Citation Formats

A. E. Sengun and S. N. Wasti Pamuksuz, “Trust types, distrust, and performance outcomes in small business relationships: the pharmacy-drug warehouse case,” SERVICE INDUSTRIES JOURNAL, pp. 287–309, 2011, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/41921.