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Workplace cysberslacking: an investigation based on the theory of planned behavior

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2020
Koç, Yasemin Doğa
The use of computers and mobiles at workspaces has increased dramatically in the last decade. Employees’ access to the Internet is inevitable and mostly required within working hours. Cyberslacking is a phenomenon that describes the non-work-related behavior conducted in the workplace by using the Internet. The effects of Cyberslacking behaviors in the workplace are still controversial. Literature suggests that Cyberslacking can be a facilitator of both positive and negative workplace behaviors. Thus, it is compelling to identify different types of Cyberslacking that might have contrasting effects in the workplace. The antecedents of this behavior still need investigation (Göncü Köse & Metin, 2018). According to prior literature, there are different theories that explain the concept of Cyberslacking. The present study adopts Theory of Planned Behavior (Ajzen, 2012) to predict Cyberslacking. The theory suggests that behavior is predicted by behavioral intentions, which is also determined by three factors; norms, attitudes, and perceived behavioral control. In this study, first a current Cyberslacking measure is updated with items generated from the preliminary study and validated followed by predicting Cyberslacking based on the Theory of Planned behavior. Further moderation analyses were conducted to validate the proposed model by including interaction effect of organizational norms and personality factors. Results showed that, Cyberslacking behavior has three dimensions, updating, research and planning, and entertainment, each successfully modeled with the Theory of Planned behavior. Also, results provided some evidence for the construct validity of the updated Cyberslacking scale. Facet based analysis revealed that updating and entertainment factors significantly and negatively correlated with agreeableness and the resistance to change, and positively with aggression. The research and planning factor is significantly and negatively correlated with agreeableness and resistance to change, positively with aggression, proactive personality, opinion leadership and openness to experience. Finally, the results of moderation analysis showed that, norms and personality interaction play a role in predicting the presence of the different types of Cyberslacking behavior in the workplace.