The impacts of digitalization and covid-19 on the business model of banking: a qualitative study on turkish banks

2020-9
Yıldırım, Ahmet Coşkun
The aim of this thesis is to understand the effect of digitalization and the digitalization-based changes during Covid-19 pandemic on Turkish Banking Sector (TBS). For this purpose, a qualitative study comprised of structured interviews are conducted to seven top managers of diversified banks and a regulatory authority. As a theoretical framework, the digital transformation maturity model is used as a foundation of the first part of the interview to determine the maturity levels of banks. Second part of the interview consists of employing the elements of Business Model Canvas (BMC) and the data generated is analyzed using a pattern-making approach. The results show that only one of the sample banks is classified as optimized which uses digital transformation for creating new business models according to the digital transformation maturity model. Further, due to changing phase of competition, adaptation of regulatory framework for open banking is a must. Together with these, digital money, blockchain, embedded banking and artificial intelligence are major issues that are to determine the future trend of banking with many new technologies to be implemented in this respect. In parallel to these developments, there is also need for collaboration of unions, banks, Fintechs and government authorities for the employment effects of technological developments. These institutions in collaboration can be remarkably effective in bettering the quality of human resources, competence building and creation of new employment opportunities. In other words, an innovation system perspective is necessary both for policy designers, policy implementers and the actors in TBS.

Suggestions

The effects of transition to modern banking and the 2008 global financial crisis on the efficiency of the Turkish banking sector
Sağ, Mustafa Onur; Dayıoğlu Tayfur, Meltem; Department of Economics (2010)
This thesis measures the effects of transformation of Turkish banks from a “traditional” one to a “modern” one over the period 2002-2009 and 2008 global financial crisis on efficiency of Turkish banks. Malmquist Total Factor Productivity Index is constructed using data envelopment analysis to measure the efficiency change in Turkish banking sector. The paper also analyzes the sensitivity of efficiency measures to different descriptions of inputs and outputs by employing two different approaches to describe ...
The Impact of succession on family business innovation : a case study on machinery manufacturing sector in Ankara
Hacıbayramoğlu, Merve Gül; Akçomak, İbrahim Semih; Department of Science and Technology Policy Studies (2014)
The main objective of this thesis is to investigate the role of intergenerational business succession on Turkish family firms’ innovation tendency with a comprehensive approach to both succession and innovation issues. By using qualitative data collected from 11 successors and 8 of their predecessors from 11 small and medium sized family firms which are active in the machinery manufacturing sector, we observed a positive influence of succession on innovativeness of family firms. Both generations in the firm...
Analyzing the profit efficiency of the Turkish banking sector after the BRSA restructuring program in 2001: an empirical study using stochastic frontier approach between the years of 2002-2009
Hatunoğlu, Hande; Akbostancı Özkazanç, Elif; Department of Economics (2012)
This thesis analyzes the profit efficiency of the Turkish banking sector after the restructuring program by using Stochastic Frontier Approach. 28 banks are included in the analysis and the data belongs to the period 2002-2009. Profit efficiency scores of 28 banks are estimated by SFA. When the efficiency scores are analyzed according to the ownership status, profit efficiency scores of the state owned banks are found higher than other bank groups. Moreover, according to the asset size, large scale banks’ p...
The Impact of technology level and structural change of exports on the dynamics of international competitiveness : a sctoral disaggregated analysis of Turkish manufacturing sector
Şahan, Fatih; Pamukcu, Mehmet Teoman; Department of Economics (2012)
The major aim of this thesis is to analyze the impact of structural change of exports and technology level on the international competitiveness. In order to analyze international competitiveness, export market shares are used. The empirical analysis suggested in this thesis includes two steps. In the first step, constant market share analysis is conducted to understand the causes of changes in export market shares from one period to another and in the second step a difference generalized method of moments m...
The determinants of portfolio investments to Turkey : from 1989 to 2008
Günayer, Elif; Küçükkaya, Halit Engin; Department of Business Administration (2009)
This thesis analyzes the factors that determine the portfolio investments to Turkey in the period from 1989:04 to 2008:12. The factors that are examined are budget balance, current account balance, nominal exchange rate between the Turkish Lira and the US dollar, Turkish domestic interest rate, US 3-months Treasury Bill rate, annual inflation rate in Turkey and ISE 100 Index. A Vector Autoregressive Model is used for the purpose of examining the impacts of these variables on the level of portfolio investmen...
Citation Formats
A. C. Yıldırım, “The impacts of digitalization and covid-19 on the business model of banking: a qualitative study on turkish banks,” M.S. - Master of Science, Middle East Technical University, 2020.