Determination of the Service Quality among Sport and Fitness Centers of the Selected Universities

Date

2011-01-01

Author

Aslan, Murat
Koçak, Mehmet Settar

Metadata

Show full item record

Item Usage Stats

232
views

0
downloads

Purpose of this study was to determine the service quality among sport and fitness centers of universities. Participants of the study constituted of 484 (194 female, and 290 male) person who are student, academic and administrative staff attending to sport and fitness centers of seven universities in Ankara. The mean age of the participants was 22.45 ± 5.14. The SQAS-T (The Turkish Version of the Service Quality Assessment Scale) was used as instrument. In the statistical analysis, descriptive statistics was used to identify participants’ demographic profiles and to investigate distribution of mean of the participants’ difference scores (service quality satisfaction scores). Inferential Statistics (MANOVA: Multivariate Analysis of Variance test) was used to investigate if there was any significant difference in the service quality satisfaction scores of the participants according to their demographic profiles. Finally, the Pearson Product-Moment Correlation Coefficient test was used to investigate if any relationship existed between the age and service quality satisfaction scores of the participants. Results indicated that service v quality among the sport and fitness centers of the universities did not fulfill their users’ expectations. However, according to mean of total difference scores it was seen this dissatisfaction level was not so huge. Results also indicated that participants’ demographic profiles did not show any significance difference in the service quality satisfaction scores. In addition, there was no strong relationship observed between the age and service quality satisfaction scores of the participants.

Subject Keywords

Sport, Sport and fitness, Service quality, University

URI

http://www.j-humansciences.com/ojs/index.php/IJHS/article/viewFile/1724/808
https://hdl.handle.net/11511/72382

Journal

International Journal of Human Sciences

Collections

Department of Physical Education and Sports, Article

Suggestions

OpenMETU
Core

Determination of the service quality among sport and fitness centers of the selected universities Aslan, Murat; Koçak, Mehmet Settar; Department of Physical Education and Sports (2006) Purpose of this study was to determine the service quality among sport and fitness centers of universities. Participants of the study constituted of 484 (194 female, and 290 male) person who are student, academic and administrative staff attending to sport and fitness centers of seven universities in Ankara. The mean age of the participants was 22.45 ± 5.14. The SQAS-T (The Turkish Version of the Service Quality Assessment Scale) was used as instrument. In the statistical analysis, descriptive statistics wa...
Examination of shoulder pain, physical activity level, and quality of life in manual wheelchair eser athletes during the pandemic period Panpallı, Hande Gül; Hürmeriç Altunsöz, Irmak; Department of Physical Education and Sports (2022-6) The purpose of this study was to examine the correlation between shoulder pain, physical activity level, and quality of life in manual wheelchair user athletes and also compare shoulder pain differences by dividing the sample into overhead and non-overhead sports, individual and team sports, and athletes with congenital and acquired disabilities. Lastly, the physical activity participation of manual wheelchair user athletes during the pandemic period was described. One hundred manual wheelchair user athlete...
Understanding college students motivation for physical activity participation The role of gender sport type and activity level Yazıcı, Tuba; Koçak, Mehmet Settar; Sözeri, Barış; Altun, Merve (2016-07-14) The present study aimed to investigate the motivational factors which has an influence on college students’ participation in recreational physical activities. In this sense, gender, sport type (team or/and individual sport) and level of physical activity (MET scores) differences within motivational dimensions were examined. In the frame of the current study, a convenience sampling strategy was utilized. 383 Middle East Technical University students (Mage= 21.42, SD=3.30) voluntarily participated to this stu...
Ranking in young tennis players-a study to determine possible correlates Söğüt, Mustafa; Kaya, Omer Baris; Altunsoy, Kuebra (2019-09-01) The purpose of this study was to examine the associations of physical, functional, experiential, and training-related characteristics with ranking in a cohort of competitive U12 tennis players. A total of 119 (boys= 68, girls= 51) nationally ranked Turkish players aged 9.6-12.3 years (10.9 +/- 0.7) were measured on stature, sitting height, body mass, skinfolds, grip strength, and agility. Age at peak height velocity (APHV), percentage of predicted adult stature (PAS%), body mass index (BMI), body fat percen...
THE EFFECTS OF PHYSICAL ACTIVITY MOBILE APPLICATION USAGE ON PHYSICAL ACTIVITY LEVEL, PERCEIVED HEALTH AND EXERCISE MOTIVATION IN RECREATIONAL ATHLETES Numanoğlu, Elif; Hürmeriç Altunsöz, Irmak; Department of Physical Education and Sports (2021-6) The purpose of this study was to explore the role of physical activity mobile application usage on physical activity level, perceived health, and exercise motivation of recreational athletes. Participants were 245 recreational athletes (89 women and 156 men) between the ages of 18-64 from İstanbul. For the data collection, a questionnaire method was used to gather demographic information and measure physical activity level, perceived health, and exercise motivation of recreational athletes. Quantitative da...

Citation Formats

M. Aslan and M. S. Koçak, “Determination of the Service Quality among Sport and Fitness Centers of the Selected Universities,” International Journal of Human Sciences, pp. 817–833, 2011, Accessed: 00, 2021. [Online]. Available: http://www.j-humansciences.com/ojs/index.php/IJHS/article/viewFile/1724/808.