Government process capability model: An exploratory case study

Date

2014-01-01

Author

Demirörs, Onur
Gökalp, Ebru

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The customization of software process capability/maturity models to specific domains/sectors or development methodologies represents one of the most critical challenges of the process improvement domain. As a result of the literature review, it is observed that there is a lack of a guideline for how to improve process quality in governmental institutions. Therefore, in this study, development of a government process capability model based on ISO/IEC 15504 is aimed in order to ensure that processes are consistently applied, managed, and controlled across a governmental institution. Towards this goal, a government business process classification framework consisting of management of government resources and support processes and government specific processes is constructed. As a government specific process; public investment management process is defined and assessed as a case study to explore the applicability of this framework. Initial findings of the study indicate the usefulness and adequacy of the proposed approach.

URI

https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84908517778&origin=inward
https://hdl.handle.net/11511/91554

Journal

Communications in Computer and Information Science

DOI

https://doi.org/10.1007/978-3-319-13036-1_9

Collections

Graduate School of Informatics, Article

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Citation Formats

O. Demirörs and E. Gökalp, “Government process capability model: An exploratory case study,” Communications in Computer and Information Science, pp. 94–105, 2014, Accessed: 00, 2021. [Online]. Available: https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84908517778&origin=inward.