ATTITUDES OF CITIZENS TOWARDS IOT-BASED SMART CITY APPLICATIONS AND USE: DEVELOPMENT OF AN ADOPTION MODEL USING STRUCTURAL EQUATION MODELING

2021-8-23
BEŞTEPE, Fırat
Citizen-centric smart city services aim to make the public sector more efficient, create more public value and improve quality of life (QoL) for all citizens. However, before any technology enters the market, the factors making the adoption easier should be investigated. Here, the researcher aims to explore the citizens’ motivations to use smart city services, from end-users’ perspective. The proposed research model, Smart City Services Acceptance Model (SCSAM), built over the human, technology, and institutions dimensions of smart city concept. Based on the sequential explanatory mixed method design adopted here, first, the researcher statistically validated the proposed model and tested the hypotheses with online survey data of 640 respondents (359 males, 281 females) by using Structural Equation Modeling (SEM). Then, two different qualitative data sets were analyzed: the first data set was the answers given to the open-ended question in the questionnaire, and the second was semi-structured interviews designed according to the analysis results of quantitative data. Finally, valuable and strong findings were obtained regarding the adoption of IoT-based smart city services by collectively evaluating the results of quantitative and qualitative analysis applied to different types of data sources under mixed method design. This is one of the very few studies in the literature investigating the acceptance of IoT-based smart city services. Additionally, SCSAM is the only acceptance model in the literature based on the human, technology, and institutional dimensions of smart city concept. The findings obtained here will help local administrations and service providers to develop better strategies to accelerate technological transformation and improve the QoL in urban.

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Citation Formats
F. BEŞTEPE, “ATTITUDES OF CITIZENS TOWARDS IOT-BASED SMART CITY APPLICATIONS AND USE: DEVELOPMENT OF AN ADOPTION MODEL USING STRUCTURAL EQUATION MODELING,” Ph.D. - Doctoral Program, Middle East Technical University, 2021.