Conceptualization and measurement of service quality: a case study on hospital services

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043280.pdf
1995
Birgül, Şebnem
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https://hdl.handle.net/11511/9872
Graduate School of Social Sciences, Thesis

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Citation Formats
Ş. Birgül, “Conceptualization and measurement of service quality: a case study on hospital services,” Middle East Technical University, 1995.
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