Conceptualization and measurement of service quality: a case study on hospital services

Birgül, Şebnem


Conceptualisation and development of the physics related personal epistemology questionnaire (PPEQ)
Ozmen, Kubra; Özdemir, Ömer Faruk (Informa UK Limited, 2019-03-23)
This study was designed to develop an assessment tool to measure high school students' personal epistemology (PE) in the physics domain by using validation processes. Based on theoretical foundations of PE, the PPEQ was conceptualised on six hypothetical dimensions: structure of knowledge [SK], justification of knowledge and knowing [JK], changeability of knowledge [CK], equations in physics [EQ], quick learning [QL], and source of knowledge [source]. In total, 42-items were developed deductively for these ...
Conceptualization and Visual Representation of Uncertainty and Complexity Factors in Public-Private Partnership Projects
Kamali, Saeed; Birgönül, Mustafa Talat; Dikmen Toker, İrem (2020-11-14)
Public-private partnership contracts have acquired a substantial interest in the construction industry of many different countries, and therefore, the importance of the PPP project's success has surged forward. Uncertainty and complexity are two inseparable features of PPP contracts, which can cause failure in the project and decrease the success rate. Information visualization techniques provide decision-makers with a superior perception of these two features and consequently assist them in making a b...
Conceptualizing manufacturing flexibility: an operational approach and a comparative evaluation
Kahyaoğlu, Yasemin; Kayalıgil, Sinan (2002-07-01)
An operational approach to conceptualization and the measurement of manufacturing flexibility is presented. A critical review of selected measures from the literature is provided in the context of the operational approach. A flexibility measure is proposed. A formulation and the features of the proposed measure are discussed. An application of the measure is demonstrated through a hypothetical example. Using the same example, selected flexibility measures from the literature are evaluated. The performance o...
Conceptualization of knowledge of form making in architectural design education
Yüncü, Onur; Aközer, Emel; Mennan, Zeynep; Department of Architecture (2002)
Conceptual analysis of tourism: the case of Marmaris Town in Turkey
Tataroğlu, Enis Güvenç; Ecevit, Mehmet Cihan; Department of Sociology (2006)
This thesis is concerned with the conceptual analysis of tourism and its evaluation from various perspectives in a tourist town. Tourism in this study is addressed as a space-based phenomenon compromising the activities supplying the cultural sphere to the international market. In this respect, tourism is evaluated as the integrity of social, cultural and material interventions germane to the construction, production and consumption of difference on the basis of the relationships of global and local process...
Citation Formats
Ş. Birgül, “Conceptualization and measurement of service quality: a case study on hospital services,” Middle East Technical University, 1995.