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Conceptualization and measurement of service quality: a case study on hospital services
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043280.pdf
Date
1995
Author
Birgül, Şebnem
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https://hdl.handle.net/11511/9872
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Graduate School of Social Sciences, Thesis
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Ş. Birgül, “Conceptualization and measurement of service quality: a case study on hospital services,” Middle East Technical University, 1995.