Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the EFQM excellence level

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2001
Şenyurt, Lale
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https://hdl.handle.net/11511/11508
Graduate School of Natural and Applied Sciences, Thesis

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Citation Formats
L. Şenyurt, “Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the EFQM excellence level,” Middle East Technical University, 2001.
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