Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the EFQM excellence level

Download
116493.pdf
2001
Şenyurt, Lale
Show full item record
82
views
0
downloads
https://hdl.handle.net/11511/11508
Graduate School of Natural and Applied Sciences, Thesis

Suggestions

Measuring the performance of techology transfer offices (TTOs): the case of Turkey
Çiftçi, Fatih Mert; Akçomak, İbrahim Semih; Department of Science and Technology Policy Studies (2017)
Employing a qualitative approach the main objective of this thesis is to investigate the metrics which can be used in the measurement of the performance of Turkish TTOs. After the metrics that are used in the performance measurement in developed and developing countries are collected from the literature, 15 interviews are conducted to two sets of main stakeholders separately. The first set is composed of 10 TTO managers and the second is a focus group made of 5 experts. This qualitative design enables compa...
Measuring maturity level of e-transforming organizations
Ergin, Merve Hande; Arifoğlu, Ali; Department of Information Systems (2006)
With the opportunities to expand from a local to a global market, organizations need to change with the development of information systems and communication technologies. The electronically transforming organizations' success depends not only to hardware/software usage but also transformation in the well-defined business processes. Successful transformation from "organization" to "e-organization" by innovative processes requires strategic and cultural changes as a result of changes in the leadership. In thi...
Measuring the impact of trade flows on employment in the Turkish manufacturing industry
Erlat, Güzin (Informa UK Limited, 2000-07-15)
This paper investigates the impact of export and import flows on the change in manufacturing employment using an accounting-identity based approach which enables the change in employment to be decomposed into the contribution made not only by trade but also by domestic consumption and productivity change. The analysis is carried over (i) four subperiods, two belonging to the period before 1980 when Turkey switched from a regime of import-substitution based growth to one of export-orientation, and the other ...
Measuring the availability of affordable housing in sprawl areas by using hedonic pricing model, the case of Ankara
Aydın, Neşe (2017-09-04)
We usually see Urban Sprawl –in almost all academic studies- as undesirable urban formation. But if we look from the affordable housing point of view does Urban Sprawl still undesirable? Doesn’t it beneficial for low-income households in the perspective of affordable housing? In this article this questions are going to be answered with a case study in Ankara, Turkey. Ankara’s two different neighborhood units –one from central area (Çukurambar), one from sprawl area (Yapracık)- is going to be examined with H...
Measuring technological pedagogical content knowledge (TPACK) through performance assessment
Akyüz, Didem (Elsevier BV, 2018-10-01)
Despite many studies conducted on TPACK, the relationships between the components of the framework and how to perform TPACK assessment remain to be important research questions. The aim of this study is to shed light on these two questions by analyzing lesson plans collected from 138 preservice mathematics teachers obtained from a technology-integration course over a period of five years. An instrument that describes each component of the TPACK framework was developed and applied to performance-assessment o...
Citation Formats
L. Şenyurt, “Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the EFQM excellence level,” Middle East Technical University, 2001.
METU IIS - Integrated Information Service open@metu.edu.tr