Critical success factors in enterprise resource planning implementation: case studies of Turkish companies which use Oracle ERP software

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2006

Author

Orhan, Berfu

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In this thesis success and failure of Enterprise Resource Planning (ERP) implementations through case studies of three Turkish organizations based on Critical Success Factors (CSFs) is investigated. The main purpose of this thesis is to reveal success and failure stories according to the effects of CSFs in ERP implementations. The case studies are composed of three Turkish organizations from different sectors. The data is gathered through active observations, analysis of project documents and interviews conducted with project managers who decided to implement ERP systems in their organizations, key users who involved in implementation projects, and consultants. All these projects are evaluated as success stories since most of the determined CSFs affected the implementation projects positively in these three organizations which have been using ERP system effectively for some period. Besides, the case studies show that there are problems about training, change management and legacy systems during projects and more attention should be paid on these issues during ERP implementation projects.

Subject Keywords

General Social Sciences.

URI

http://etd.lib.metu.edu.tr/upload/2/12607185/index.pdf
https://hdl.handle.net/11511/15878

Collections

Graduate School of Social Sciences, Thesis

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Citation Formats

B. Orhan, “Critical success factors in enterprise resource planning implementation: case studies of Turkish companies which use Oracle ERP software,” M.S. - Master of Science, Middle East Technical University, 2006.