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The effect of individual differences on acceptance of web-based learning management system : a case study

Hancı, Arzu
The aim of this study is to investigate the effect of Bank employees’ individual and organization related individual differences on the acceptance of Learning Management System (LMS) in Central Bank of the Republic of Turkey (CBRT). The study aims to find out whether there are differences in perceived ease of use of technology, perceived usefulness of technology, and attitudes toward the use of LMS in terms of Bank employees’ gender, age, seniority, title, department, and LMS role groups. Survey design was used in this thesis study. Two self-report questionnaires were developed on LMS acceptance for two different LMS role groups. Accordingly, these questionnaires were distributed to department managers, training experts, training researchers, office staff and participants of training programs who have experienced LMS recently in the CBRT. 167 participants, and 64 department managers and office users responded the survey significantly. The data gathered via questionnaires was analyzed with the SPSS program, using descriptive and inferential statistics where correlation analysis and ANOVA were conducted. The results of the study showed that age and seniority of “participants” affect the participants’ acceptance of LMS; in particular they affect the perceived usefulness of LMS. Furthermore, the department of “department managers and office users” affects their acceptance of LMS regarding perceived usefulness, perceived ease of use, and attitudes toward the use of LMS. Consequently, the results of this case study can contribute to the literature regarding the determinants of technology acceptance factors.