Determinants of organizational behaviors among knowledge workers: the role of job characteristics, job satisfaction, and organizational commitment

Download

index.pdf

Date

2010

Author

Öztürk, Funda

Metadata

Show full item record

Item Usage Stats

292
views

168
downloads

Organizational citizenship behavior (OCB) has been an important and growing area of research for past two decades. Numerous empirical research have identified consequences and antecedents of this extra‐role behavior. This study intends to analyze the influences of job characteristics, job satisfaction, and organizational commitment on OCB. Therefore, a comprehensive model that includes job characteristics, job satisfaction, affective commitment, normative commitment, and OCB at the same is constructed. The model employed by the current thesis proposes that job characteristics affect OCB through the mediations of job satisfaction, affective commitment, and normative commitment. In order to test the hypotheses regarding the relationship between the variables depicted, data was collected from knowledge workers, who do not work manually and perform well guarded skills that others outside the work do not have. The sample used in this study is composed of 225 knowledge workers from four different industries, such as Defense, ITv Telecommunication, Software, and Banking. Data was collected through paper-pen based questionnaires and web based questionnaires. The results of the current study indicated that while job satisfaction and affective commitment fully mediate the relationship between job characteristics and OCB, normative commitment partially mediates this relationship. This study is concluded with discussion of the results, implications for managers and human resource professionals, and directions for future research.

Subject Keywords

General social sciences.

URI

http://etd.lib.metu.edu.tr/upload/12612296/index.pdf
https://hdl.handle.net/11511/19890

Collections

Graduate School of Social Sciences, Thesis

Suggestions

OpenMETU
Core

An integrative model of transformational leadership, organizational commitment, job satisfaction and organizational citizenship behavior Küçükbayrak, Ruken; Acar, Feride Pınar; Department of Business Administration (2010) Existing literature indicates that transformational leadership, job satisfaction, organizational commitment, and organizational citizenship behavior are very important for effective organizational functioning. Previous research on citizenship behaviors made limited contribution to the literature, since it mainly did not consider the relationships between transformational leadership and organizational citizenship behaviors together with the influences of job satisfaction and organizational commitment. This s...
Dynamics of social citizenship and identity perceptions: immigrant Turks from Bulgaria in Northern Cyprus Eliz, İsmail Tefik; Kalaycıoğlu, Hediye Sibel; Department of Eurasian Studies (2007) The aim of this research thesis is to analyze comparatively migration experiences in reference to changing citizenship rights of Turks from Bulgaria in northern Cyprus. Out-migrations in Bulgaria occurred in various historical chronologies out of different motivation for migration factors, and to places of different destinations. Despite the fact that mass migration flows of Turks from Bulgaria happen to be directed to Turkey, northern Cyprus was selected as a special case for this thesis, where Turks from ...
Sustainability of cultural heritage management : "Keklik street and its surrounding conservation and development project" Ünver, Eda; Ataöv Demirkan, Anlı; Urban Design in City and Regional Planning Department (2006) This thesis evaluates the Keklik Street and its Surrounding Conservation and Development Project with respect to sustainability principle of Cultural Heritage Management. The achievements and deficiencies of the Project will be discussed and a performance measurement of the physical, functional and organizational sustainability will be done. Finally, the thesis will emphasize the contribution of the sustainability principle of the management approach and its instruments to the heritage conservation process.
Social policy in the urban context : contemporary Turkish local governments on the way to the European Union Ardıç, M. Nergiz; Ersoy, Melih; Department of Urban Policy Planning and Local Governments (2006) In this thesis it is aimed to explore the new social policy agenda, in which the role of local governments as policy makers has been increasing. In this respect, the contemporary Turkish local government system, and social policies of the municipalities are analyzed by drawing upon the European Union’s approach on the social policy in the urban context. Within this framework, the social policies of the Ankara Metropolitan Municipality are studied.
Determinants of technology transfer in developing economies : the case of Turkish manufacturing industries Çetin, Can; Pamukcu, Mehmet Teoman; Department of Science and Technology Policy Studies (2009) Approaches on transfer of technology to developing countries within the development discourse are discussed in historical perspective and determinants of disembodied technology transfer of Turkish manufacturing industries are analyzed via enterprise-level data and microeconometric methods. While firm size, general skill level, export behaviour, capital intensity have significant effect of technology transfer decision of the firm, foreign ownership does not. Sectoral characteristics’ effects are also statist...

Citation Formats

F. Öztürk, “Determinants of organizational behaviors among knowledge workers: the role of job characteristics, job satisfaction, and organizational commitment,” M.B.A. - Master of Business Administration, Middle East Technical University, 2010.