Information and communication technology in the UK voluntary sector : "enabling new ways to use existing organizational resources"

Dönmez, Pınar
Having as point of departure the increasing presence of the non-profit sector in the socio-economic life everywhere in the world, the thesis proposes a perspective on the importance of the information and communications technology (ICT) for the non-profit organizations. It aims at contributing to a better understanding of the ways and means to use existing organizational resources in this respect. In so doing, key literature is reviewed regarding the role attributed to and the implementation of ICT by NPOs as well as the experiences in various Anglophone countries. As to the theoretical approach and methodology used in the study, the originality of the research work is given by a survey conducted across 213 UK third-sector organizations, as well as in-depth interviews with five randomly chosen NPOs’ staff members. The results indicate the existence of a large majority of positive opinions regarding NPOs’ endowment in ICT. At the same time, they tend to reflect NPO managements’ relative lack of confidence in the ICT’s actual benefits. In the end, on the basis of conclusions drawn, several policy recommendations are formulated, for both governmental authorities and NPOs’ managers. This thesis represents an attempt to bring an original contribution to the study of ICT impact on NPOs. By combining theoretical analysis and factual findings using survey/interview techniques, the thesis tries to offer a new approach in the field.


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Citation Formats
P. Dönmez, “Information and communication technology in the UK voluntary sector : “enabling new ways to use existing organizational resources”,” M.S. - Master of Science, Middle East Technical University, 2012.