A Qualitative model of the critical success factors for the effectiveness of information systems outsourcing

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Date

2012

Author

Uçar, Erkan

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The objective of this research is to construct a model of the critical success factors for the effectiveness of Information Systems (IS) outsourcing. “Lack of in-house expertise” and “cost effectiveness” are the widely accepted major factors of motivation for IS outsourcing. Although various decision models and analytical frameworks have been proposed before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engagement (a-priori), an effectiveness model will be an a-posteriori guide which will enable the clients to measure their outsourcing performance and re-evaluate their business and management strategies. This thesis examines the critical success factors for outsourcing effectiveness through qualitative research conducted with multiple case studies for information systems developed for public and private clients. A conceptual model consisting of various hypotheses is constructed and qualitatively evaluated.

Subject Keywords

Information technology., Information resources management., Information science., Information services., Contracting out.

URI

http://etd.lib.metu.edu.tr/upload/12614946/index.pdf
https://hdl.handle.net/11511/22060

Collections

Graduate School of Informatics, Thesis

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Citation Formats

E. Uçar, “A Qualitative model of the critical success factors for the effectiveness of information systems outsourcing,” Ph.D. - Doctoral Program, Middle East Technical University, 2012.