A Qualitative model of the critical success factors for the effectiveness of information systems outsourcing

Download

index.pdf

Date

2012

Author

Uçar, Erkan

Metadata

Show full item record

Item Usage Stats

325
views

147
downloads

The objective of this research is to construct a model of the critical success factors for the effectiveness of Information Systems (IS) outsourcing. “Lack of in-house expertise” and “cost effectiveness” are the widely accepted major factors of motivation for IS outsourcing. Although various decision models and analytical frameworks have been proposed before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engagement (a-priori), an effectiveness model will be an a-posteriori guide which will enable the clients to measure their outsourcing performance and re-evaluate their business and management strategies. This thesis examines the critical success factors for outsourcing effectiveness through qualitative research conducted with multiple case studies for information systems developed for public and private clients. A conceptual model consisting of various hypotheses is constructed and qualitatively evaluated.

Subject Keywords

Information technology., Information resources management., Information science., Information services., Contracting out.

URI

http://etd.lib.metu.edu.tr/upload/12614946/index.pdf
https://hdl.handle.net/11511/22060

Collections

Graduate School of Informatics, Thesis

Suggestions

OpenMETU
Core

Using gap analysis to improve system acceptance Russell, Bruce D.; Yilmaz, Mustafa R. (Informa UK Limited, 2006-09-01) The authors describe a user/customer needs gap model that can be used to develop a balanced approach to managing the gaps between business customer and end-user needs for new systems and the solutions that are deployed.
A quantitative investigation of students' attitudes towards electronic book technology Bulur, Hatice Gonca (SAGE Publications, 2020-09-01) The purpose of this study is to analyse the factors that have an impact on technology adoption for e-books utilizing the Analytic Hierarchy Process and Multiple Regression Analysis methods. Findings indicate that perceived usefulness and ease of use are the most significant determinants in using e-books. Of key significance is that Analytic Hierarchy Process results show that consumers make pairwise comparisons, adding environmental concerns to the selection process. Recognizing the importance of all these ...
An Assessment of knowledge management maturity among the public institutions in Turkey Baykız, Tekin; Çetin, Yasemin; Güçlü, Aydın Nusret; Department of Information Systems (2014) Knowledge has been under discussion for many years as its effective management provides considerable advantage to the organizations striving for optimal allocation of resources in this highly competitive world. Assessing organizational maturity to further develop weak points over time in order to achieve the desired state has become important. This is particularly crucial for the public sector as a tool for continuous development, given that they consume considerable amount of public funds. There have been ...
A maturity based qualitative information systems effectiveness evaluation of a public organization in Turkey Özkan Yıldırım, Sevgi; Bilgen, Semih (2008-01-01) Among the top issues of information systems (IS) management is measuring and improving IS effectiveness. In that, the concept of IS effectiveness is widely accepted throughout IS research as the principle criterion for evaluating information systems. IS effectiveness is defined as the extent to which a given information system actually contributes to achieving organizational goals.. As the society moves from the industrial era to the information age,,ıs role in any organization shifts from efficiency to eff...
A Business process performance measure definition system supported by information technologies Alpay Koç, Nurcan; Köksal, Gülser; Department of Industrial Engineering (2013) There is a growing interest and research on improvement of business processes as an essential part of effective quality management. Process improvement is possible with measurement and analysis of the process performance. Process performance measurement has been studied to a certain extend in the literature, and many different approaches have been developed such as Sink-Tuttle Model, Performance Measurement Matrix, SMART Pyramid, Balanced Scorecard Approach, Critical Few Method, and Performance Prism Framew...

Citation Formats

E. Uçar, “A Qualitative model of the critical success factors for the effectiveness of information systems outsourcing,” Ph.D. - Doctoral Program, Middle East Technical University, 2012.