Sensorial experiences during instrumental interaction: a study on tea makers and vacuum cleaners

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2014
Coşkun, Merve
This study investigated the dimensions of users’ positive and negative appraisals of sensorial experiences with products in the context of instrumental interaction. By taking multisensory nature of interaction into consideration, the specific roles of sensorial information (i.e. visual, tactile, kinesthetic, auditory, olfactory, and gustatory) in product perception, cognition, and experience were examined by decomposing product experiences into smaller interactions. The fieldwork was designed to collect the appraisals of interactions by making use of the participant’s storytelling of a product use. A combination of methods (i.e. observation & shadowing, post-questionnaire, follow-up interview), were used in the study, in which tea makers and vacuum cleaners were the two sample products. The results pointed out comprehensive and complex dimensions of users’ appraisals of product interactions by senses. This study offered relatively systematic way for understanding this complex structure, and is believed to be helpful and inspiring for designers to develop more pleasant, long-lasting and positive product experiences.

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Citation Formats
M. Coşkun, “Sensorial experiences during instrumental interaction: a study on tea makers and vacuum cleaners,” M.S. - Master of Science, Middle East Technical University, 2014.