Development of the holistic work system framework (hwsf) with the aid of information systems research design science guideline

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2014
Özalp, Egemen
Today almost every market, either service or industry, is utilizing Engineering or Information Technologies (IT) in their Work Systems (WS) extensively. Enterprises operating in these markets continuously seek methods to increase the efficiency and effectiveness of this utilization to gain Business Value, and achieve Business Goals. Works on Business Process Management (BPM), Technology Adoption (TA), or Enterprise Architecture (EA) are major instances of such methods. There are several models or standards aiming to guide the users during their WS Activities. They are mostly fielding specific, highly textual and narrow scoped. Among these, yet there is no standardized unique complete set of best practices, neither comprehensive leading guidelines, nor complete frameworks in one view with full perspectives and common-sense. This deficiency is a well defined problem in WS field by many researchers. For this reason, in this dissertation work, a solution to this ill-natured problem is proposed with a research design artifact. The artifact is a novel conceptual framework, namely the Holistic Work System Framework (HWSF). The HWSF aims to depict all important entities of the WS. HWSF achieves this aim by harmonizing the necessary concepts of different disciplines in appropriate levels and dimensions with their relations. These enable the HWSF to catch holistic, interdisciplinary and systems approaches. This situation brings unique Socio-Technical WS Thinking in one view, in the HWSF. The HWSF is highly strong enough to guide the enterprises, practitioners and researchers in their WS Activities with such novelties. This dissertation work is composed of domain analysis, literature survey, design, evaluation and discussion of the artifact. Analysis of the problem domain in detail with the aid of existing guides in different forms is done. In parallel, a deep survey on research and practice, in the literature is performed. Based upon to these, a concrete knowledge base is created as a foundation for the design and evaluation of the HWSF. On this foundation, the HWSF is designed in accordance with today’s business trends and concepts. The HWSF is verified with descriptive, analytical, experimental and observational evaluation methods, as proposed in IS Research Design Guidelines. Finally, discussion and conclusion including the research rigor, contribution and future work is given. This work is believed to highly beneficial for both industry and academy by effectively and efficiently redressing the defined deficiency.

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Citation Formats
E. Özalp, “Development of the holistic work system framework (hwsf) with the aid of information systems research design science guideline,” Ph.D. - Doctoral Program, Middle East Technical University, 2014.