Development of a technology acceptance model for mobile payment systems

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2018
Örs, Mehmet Erdem
This thesis aims to develop a technology adoption model by inspecting acceptance of mobile payment (MP) systems literature from different perspectives. This study can be divided into two main parts. In the first part of the thesis, acceptance of mobile payment systems is examined in detail. In the second part, a technology acceptance model is developed by using the findings of literature. Related literature is reviewed from 2005 to end of March 2018. Literature review provides information about studies’ location, sample size, theoretical background, research method, statistical analyses, constructs and significant relationships. As a result of literature review, 11 factors are derived. The factors are validated by an expert panel. Afterwards, a technology acceptance model is proposed based on analysis of the literature. To test the hypotheses of model, a measuring instrument (questionnaire) is formed. Data is collected from 378 participants, however 302 of them are used in the analyses. The model is tested by employing Partial Least Squares – Structural Equation Modelling (PLS-SEM). After obtaining results, inter-factor relations are added to the model from literature for testing. In the end, final version of the model is created. Results are fortified with interviews made with participants of the questionnaire. Final findings show that, use of mobile payment systems is affected most by usefulness and compatibility.

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Citation Formats
M. E. Örs, “Development of a technology acceptance model for mobile payment systems,” M.S. - Master of Science, Middle East Technical University, 2018.