Facilitating the adoption of e-payment systems: Theoretical constructs and empirical analysis

Date

2010-05-04

Author

Özkan Yıldırım, Sevgi
Hackney, Ray

Metadata

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Purpose – The emergence of online transactions, enabled through internet media, has led to an increase in the availability of electronic payment (e-payment) systems. This research aims to investigate, through theoretical constructs (technology acceptance model, theory of reasoned action) and an empirical analysis, the critical factors that may ensure consumer adoption of these facilities. Design/methodology/approach – This research study mainly uses the deductive approach to consider secondary sources and primary data, where hypotheses have been developed in order to demonstrate the findings. An initial literature review revealed six issues that are considered critical for e-payment considerations. An anonymous and self-administered survey based on the research model was developed and e-mailed to the respondents. A total of 155 questionnaires were coded and analysed using SPSS to analyse the hypotheses. Findings – The research proved that the perceived importance of the critical factors was correlated through security, trust, perceived advantage, assurance seals, perceived risk and usability. The results demonstrate that three of the critical factors were necessary (security, advantage, web assurance seals) and three were relatively sufficient (perceived risk, trust and usability) through customer intentions to adopt an e-payment system. Originality/value – It is believed that the findings represent an important contribution to the further adoption of e-payment facilities and indeed the design of general e-commerce systems.

Subject Keywords

Payments, Electronic commerce, Trust

URI

https://hdl.handle.net/11511/31220

Journal

Journal of Enterprise Information Management

DOI

https://doi.org/10.1108/17410391011036085

Collections

Graduate School of Informatics, Article

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Citation Formats

S. Özkan Yıldırım and R. Hackney, “Facilitating the adoption of e-payment systems: Theoretical constructs and empirical analysis,” Journal of Enterprise Information Management, pp. 305–325, 2010, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/31220.