Facilitating the adoption of e-payment systems: Theoretical constructs and empirical analysis

2010-05-04
Purpose – The emergence of online transactions, enabled through internet media, has led to an increase in the availability of electronic payment (e-payment) systems. This research aims to investigate, through theoretical constructs (technology acceptance model, theory of reasoned action) and an empirical analysis, the critical factors that may ensure consumer adoption of these facilities. Design/methodology/approach – This research study mainly uses the deductive approach to consider secondary sources and primary data, where hypotheses have been developed in order to demonstrate the findings. An initial literature review revealed six issues that are considered critical for e-payment considerations. An anonymous and self-administered survey based on the research model was developed and e-mailed to the respondents. A total of 155 questionnaires were coded and analysed using SPSS to analyse the hypotheses. Findings – The research proved that the perceived importance of the critical factors was correlated through security, trust, perceived advantage, assurance seals, perceived risk and usability. The results demonstrate that three of the critical factors were necessary (security, advantage, web assurance seals) and three were relatively sufficient (perceived risk, trust and usability) through customer intentions to adopt an e-payment system. Originality/value – It is believed that the findings represent an important contribution to the further adoption of e-payment facilities and indeed the design of general e-commerce systems.
Journal of Enterprise Information Management

Suggestions

Modeling and testing consumers’ overall trust in e-commerce based on trust production antecedents
Emek, Fikri Uğu; Watson, Forrest D.; Department of Business Administration (2019)
E-commerce is a platform that grows in parallel with the widespread use of internet among consumers and offers various benefits to internet users. Literature suggests that trust is in many cases the key aspect to determine the level of a user-vendor relationship in e-commerce. Numerous models for trust in e-commerce have been produced so far. However, none of them have tested consumer trust in e-commerce based on characteristic-based, process-based, and institution-based trust. In this thesis, these three e...
Towards successful e-payment systems: An empirical identification and analysis of critical factors
Özkan Yıldırım, Sevgi; Hackney, Ray (null; 2009-12-01)
This research aims to explore the factors relating to e-payment system to be implemented where electronic processes enable the facilitation of online transactions. A secondary analysis revealed six factors which are argued to be 'critical' for customer adoption of these systems. The findings were further augmented by an online survey of 155 respondents where the perceived importance of the critical factors were correlated through: security, trust, perceived advantage, assurance seals, perceived risk and usa...
A Mobile Participatory Framework for the Consumer Decision Process
ÖZARSLAN, SÜLEYMAN; Eren, Pekin Erhan (2013-09-27)
With the recent advances in mobile technologies, the role of mobile information systems has been increasing within the consumer behavior domain. Accordingly, we propose a holistic framework which supports consumers on all stages of the consumer decision process by using the participatory sensing approach. The consumer decision process is the major part of the consumer behavior, and represents the set of stages a consumer follows when purchasing a product. On the other hand, participatory sensing is a recent...
An Open, NFC Enabler Independent Mobile Payment and Identification Method: NFC Feature Box
Turk, Ismail; Coşar, Ahmet (2016-06-24)
The use of Mobile Devices for electronic payment has increased significantly in the last decade. Near Field Communication (NFC) mobile payment is gaining popularity and it is widely considered to be the technology that will turn smartphones into m-wallets. While a typical wallet contains identification, loyalty, public transport and credit cards, m-wallet solutions currently have well-defined standards for credit card enrollment and usage only. In this thesis, we explore and present the main reason for this...
Analysing Opportunities and Challenges of Integrated Blockchain Technologies in Healthcare
Gökalp, Ebru; Gökalp, Mert Onuralp; Eren, Pekin Erhan (2018-09-20)
Blockchain is a disruptive technology with the potential to have a significant impact on business models and industries, similar to the adoption of Internet. Blockchain promotes distributed, open, inclusive, immutable, and secure architectural approaches, instead of centralized, hidden, exclusive, and alterable alternatives. The adoption of blockchain in the healthcare domain offers promising solutions for securing communications among stakeholders, efficient delivery of clinical reports, and integrating va...
Citation Formats
S. Özkan Yıldırım and R. Hackney, “Facilitating the adoption of e-payment systems: Theoretical constructs and empirical analysis,” Journal of Enterprise Information Management, pp. 305–325, 2010, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/31220.