Assessing Organizational Learning in IT Organizations: An experience report from industry

Date

2013-10-26

Author

Ozen, Guven
Karagöz, Nuri Alpay
Chouseinoglou, Oumout
Bilgen, Semih

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

264
views

0
downloads

With the increase in demand for higher-quality and more capable IT services, IT organizations in order to obtain competitive advantage require extensive knowledge that needs to be shared and reused among different entities within the organization. The existing IT Service Management (ITSM) mechanisms mention the importance of organizational learning (OL) and knowledge management (KM) for IT organizations. However, they do not explicitly address how OL capabilities of an IT organization can be assessed. This paper, by using an OL assessment model developed for software organizations, namely AiOLoS, shows that with the proper adjustment, the application of the model to IT organizations is feasible. We report the results of applying the model in four functional teams in an IT organization from private sector.

Subject Keywords

Organizational learning assessment, IT organizations, ITSM, AiOLoS

URI

https://hdl.handle.net/11511/31948

DOI

https://doi.org/10.1109/iwsm-mensura.2013.44

Collections

Graduate School of Natural and Applied Sciences, Conference / Seminar

Suggestions

OpenMETU
Core

AiOLoS: A model for assessing organizational learning in software development organizations Chouseinoglou, Oumout; Iren, Deniz; Karagöz, Nuri Alpay; Bilgen, Semih (2013-11-01) Context: In an industry in which technological developments are rapid, in order to keep up with the continuously increasing competition and to obtain competitive advantage, the software development organizations (SDOs) need to obtain the correct knowledge, use it efficiently and pass it to future projects evolving it accordingly.
Organizational learning assessment in software development organizations Chouseinoglou, Oumout; Bilgen, Semih; Yöndem, Meltem Turhan; Department of Information Systems (2012) Knowledge is one of the most important assets of an organization that directly affects business success, and its importance increases for organizations that use knowledge-intensive processes such as the software development industry. In an industry in which technological developments are rapid, in order to keep up with the continuously increasing competition and to obtain competitive advantage the software organizations need to obtain the correct knowledge, use it efficiently and pass it to future projects ...
Assessing Information Technology Use in Organizations: Developing a Framework Sezgin, Emre; Özkan Yıldırım, Sevgi (2011-10-07) Increasing use of current and developing information technologies (IT) within business and production processes is a required transformation to survive in the market. However. IT should be well-managed to be adapted by an organization as a whole. This study proposes a new model for the assessment of IT use in organizations. The aim is to assist decision making processes in information technology management through exploring strength and weaknesses of organization on IT tools and applications. The model has ...
Analysis of organisational routines to understand change in construction: the case of Turkish construction industry Daneshvar, Maryam; Dikmen Toker, İrem; Birgönül, Mustafa Talat; Department of Civil Engineering (2011) Surrounding business environment, opportunities and requirements of organizations are under constant change. According to the evolutionary economics, organizations continuously make efforts to adapt themselves in line with changing circumstances of environments where they operate. In exploration of organizational change, organizational routines are recognized as the key analysis units. It is because when a change plan is required, routines undergo design or redesign processes. The construction industry lite...
MODELING THE RELATIONSHIP BETWEEN WEB-SITE EFFECTIVENESS AND SERVICE QUALITY A Study of State Level Human Services Agencies Welch, Eric W.; Pandey, Sanjay K.; Yavuz, Nilay (2010-01-01) Although effective public agency Web sites are expected to contribute positively to public service quality outcomes, the underlying etiology is not simple and needs to take into account additional factors both from within and outside the organization. Exploration of this relationship must begin with a more nuanced understanding of Web-site effectiveness than the ones employed in the extant literature. Therefore, to examine the relationship between Web-site effectiveness and public service quality, this chap...

Citation Formats

G. Ozen, N. A. Karagöz, O. Chouseinoglou, and S. Bilgen, “Assessing Organizational Learning in IT Organizations: An experience report from industry,” 2013, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/31948.