Revisiting Trust and Control Effects on Perceived Relationship Performance

Date

2009-02-01

Author

Sengun, Ayse Elif
Wasti Pamuksuz, Syeda Nazlı

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

274
views

0
downloads

This study investigates the interaction between trust, social control, output control, and perceived performance (measured as the buyer's satisfaction) for the relationship of pharmacies with their primary drug wholesalers, where both parties are SMEs.A model generated by qualitative analysis is tested with survey data from 360 Turkish pharmacies.The results suggest a positive association between trust and social control and a negative association between trust and output control, in addition to a substitutive relationship between trust and output control regarding perceived performance.A positive association is found between social control and perceived performance, but output control seems to have no effect on the latter. Finally, output control and social control are negatively associated with each other and have a substitutive relationship while predicting perceived performance. While focusing on small businesses in a service industry, the study contributes to the general debates on the interrelationships of trust, control, and partnership performance.

Subject Keywords

Business and International Management

URI

https://hdl.handle.net/11511/35704

Journal

INTERNATIONAL SMALL BUSINESS JOURNAL-RESEARCHING ENTREPRENEURSHIP

DOI

https://doi.org/10.1177/0266242608098346

Collections

Department of Business Administration, Article

Suggestions

OpenMETU
Core

The Direct and Moderating Effects of Endogenous Corporate Social Responsibility on Firm Valuation: Theoretical and Empirical Evidence from the Global Financial Crisis Hannah, Sean T.; Sayarı Marcum, Naz; Harris, Frederick H. deB; Cain, Carol L. (Wiley, 2020-06-14) Research has produced inconclusive results concerning the effects of corporate social responsibility (CSR) on firm financial performance, with only 59 percent of studies demonstrating positive effects. Yet, still unaddressed is how CSR impacts the key driver of financial performance - firm growth. We develop new multidisciplinary theory integrating stakeholder and risk management theories with multi-period capital asset pricing. We test the direct and moderating effects of Social, Institutional, Strategic, ...
A relational perspective of institutional work Topal, Çağrı (Cambridge University Press (CUP), 2015-07-01) This study develops a relational model of institutional work. The past research implies that the nature of relationships between individual actors actually shapes the nature of institutional work the actors engage in. However, the research falls short of an explicit, systematic analysis of different relationships between the actors and their work implications. This study basically argues that the actors' power positions, which might be dominant or subordinate in relation to those of other actors, and their ...
An Emprical examination for collaborative nature of business process modeling Fındık Coşkunçay, Duygu; Çakır, Murat Perit; Department of Information Systems (2016) In this study, factors that contribute to interaction quality of collaborative group members in a computer-supported collaborative business process modeling context were investigated with qualitative and quantitative methods. Initially, interaction quality factors were identified based on a review of related theoretical frameworks and qualitative analysis of log files from a dual eye-tracking experiment. A rating scheme was then developed to assess the quality of group interactions. A research model, that r...
Trust types, distrust, and performance outcomes in small business relationships: the pharmacy-drug warehouse case Sengun, Ayse Elif; Wasti Pamuksuz, Syeda Nazlı (Informa UK Limited, 2011-01-01) This study attempts to investigate the linkage among trust types, distrust, and relationship performance outcomes in the context of long-term supply agreement-type alliances between small business dyads. The results suggest a significant positive relationship among goodwill trust and risk-taking tendency, cooperation, satisfaction, and conflict resolution and a negative relationship between goodwill trust and transaction costs. Competence trust is found to have a positive relationship with cooperation, conf...
Performance evaluation using data envelopment analysis in the presence of time lags Ozpeynirci, Ozgur; Köksalan, Mustafa Murat (Springer Science and Business Media LLC, 2007-06-01) Data Envelopment Analysis (DEA) is a methodology that computes efficiency values for decision making units (DMU) in a given period by comparing the outputs with the inputs. In many applications, inputs and outputs of DMUs are monitored over time. There might be a time lag between the consumption of inputs and the production of outputs. We develop an approach that aims to capture the time lag between the outputs and the inputs in assigning the efficiency values to DMUs. We propose using weight restrictions i...

Citation Formats

A. E. Sengun and S. N. Wasti Pamuksuz, “Revisiting Trust and Control Effects on Perceived Relationship Performance,” INTERNATIONAL SMALL BUSINESS JOURNAL-RESEARCHING ENTREPRENEURSHIP, pp. 39–69, 2009, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/35704.