An Emprical examination for collaborative nature of business process modeling

Fındık Coşkunçay, Duygu
In this study, factors that contribute to interaction quality of collaborative group members in a computer-supported collaborative business process modeling context were investigated with qualitative and quantitative methods. Initially, interaction quality factors were identified based on a review of related theoretical frameworks and qualitative analysis of log files from a dual eye-tracking experiment. A rating scheme was then developed to assess the quality of group interactions. A research model, that reveals and validates the relationships between the identified quality factors and the theoretical dimensions, was proposed. In addition to this, a cross-recurrence analysis was conducted on the dual-eye tracking data to identify the degree of gaze coordination among process modelers as an indicator of joint attention. We then evaluated the effect of joint attention over theoretical dimensions and quality factors. According to the results, the degree of joint attention significantly affects awareness and motivation. Moreover, joint attention has a positive relationship with quality factors such as sustaining mutual understanding, structuring the modeling process and knowledge exchange. Finally, the quality of collaboratively produced business process models were evaluated as a success measure of collaborative group members. Results showed that there are significant relationships between the quality of process models and interaction quality factors. Furthermore, our main findings suggest that joint attention significantly contributes to the overall quality of the final group product.


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In this study, a comparative evaluation of different Computer-Supported Collaborative Work CSCW environments was conducted to reveal their constraints and affordances for supporting synchronous collaborative business process modeling cBPM activities online. For this purpose, two case studies were carried out with two CSCW systems that differ in terms of their interaction design features for supporting joint work. The dual-eye tracking method was employed to monitor how the participants focused their attenti...
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From knowledge management point of view, business process models and ontologies are two essential knowledge artifacts for organizations that consume similar information sources. In this sense, building and managing the relationships between ontologies and business process models provide benefits such as enhanced semantic quality of both artifacts and effort savings. A method and tool support could guide integrated business process modeling and ontology building, and therefore enhance their semantic quality ...
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Activity Theory provides a framework to examine and explain human-human and human-computer interactions. In this study, Activity Theory was used to examine both interactions in depth in the context of Computer Supported Collaborative Business Process Modeling (CSCBPM) in which geographically dispersed multiple users interact with each other and with the system. This framework enabled us to examine the activities of CSCBPM in detail and understand the process of CSCBPM. During the CSCBPM, some difficulties w...
Citation Formats
D. Fındık Coşkunçay, “An Emprical examination for collaborative nature of business process modeling,” Ph.D. - Doctoral Program, Middle East Technical University, 2016.