Usability in Local E-Government: Analysis of Turkish Metropolitan Municipality Facebook Pages

Download

index.pdf

Date

2016-01-01

Author

YILDIZ, METE
Ocak, Nihan
Yildirim, Caglar
Çağıltay, Kürşat
Babaoglu, Cenay

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

252
views

0
downloads

Social media use is on the rise throughout the world. Influenced by this trend, governments of all levels and sizes are establishing their social media (like Facebook) presence due to the communication and interaction capabilities that such a presence brings. This study examines and explains the social media presence of Turkish local governments from a usability perspective. Usability studies provide governments with important empirical data about the citizens'/users' view/perception of the efficiency, effectiveness and satisfaction of web-based content. Consequently, there is a need for usability testing of government social media services. The analysis of local government social media sites through scientific usability methods, such as expert review, guidelines and eye-tracking, reveals the strengths and weaknesses of government social media services in terms of usability. The study concludes with specific recommendations for improvement of government social media presence, which are applicable, to a great extent, to governments of all levels and sizes in Turkey and elsewhere.

Subject Keywords

Ankara, E-Government, Facebook, Istanbul, Izmir, Local Government, Social Media, Turkey, Usability

URI

https://hdl.handle.net/11511/36420

Journal

INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION IN THE DIGITAL AGE

DOI

https://doi.org/10.4018/ijpada.2016010104

Collections

Department of Computer Education and Instructional Technology, Article

Suggestions

OpenMETU
Core

Moderating roles of gender and self-esteem in the link between relationship satisfaction and social media addiction Demircioğlu, Zeynep Işıl (2018-04-21) Nowadays, social media is an inevitable part of our lives. The literature revealed that extensive social media use or addiction was associated with negative personal and interpersonal outcomes for individuals (Andreassen, Torsheim, Brunborg, & Pallesen, 2012). One of these outcomes are argued to be dissatisfaction in romantic relationships (e.g., Valenzuela, Halpern, & Katz, 2014). However, it can be argued that, individuals’ happiness in their romantic relationships may affect their tendency ...
Twitter use by politicians during social uprisings an analysis of Gezi park protests in Turkey KARKIN, NACİ; Yavuz, Nilay; PARLAK, İSMET; İKİZ, ÖZLEM ÖZDEŞİM (2015-06-30) Social uprisings clearly show that social media tools, especially Twitter, help news spread more than the press does recently. In some cases Twitter substitutes traditional media if censorship is enlarged to such a level that the mainstream media channels prefer not to reflect the actual volume of the protests. Twitter is also utilized by politicians during such events to reinforce "us vs. them" division, and to gain support and legitimization for their own actions. Using critical discourse analysis, this p...
Mediating role of life satisfaction and death anxiety in the relationship between dark triad and social media addiction Kumpasoğlu, Güler Beril; Eltan, Selen (2021-04-01) © 2020 Elsevier LtdThe use of social media is rapidly becoming widespread day by day. However, with the excessive use of social media and the Internet, individuals' functionality decreases, and this situation begins to become an addiction. In the literature, the relationship between dark triad personality traits and addiction behaviors was examined; however, contradictory results were found. This study aims to examine the mediating roles of death anxiety and life satisfaction in the nature of the relationsh...
FACT EXTRACTION AND VERIFICATION PIPELINE FOR COVID-19 RELATED USER POSTS IN SOCIAL MEDIA Temiz, Orkun; Taşkaya Temizel, Tuğba; Department of Bioinformatics (2022-6-29) Social media has become a prevalent platform for consuming and sharing information online. The vast amounts of information, shared easily and rapidly by social media, have increased the demand for fact-checking. Misinformation threatens not only the reputation of individuals and organizations but also society. When the COVID-19 pandemic broke out, the concerns around misinformation, which threatens public health and society, have significantly increased. In this thesis, a new zero-shot fact extraction and v...
Use of Social Media across Different Generations in Higher Education in a Developing Country Celik, Ilknur; Schoreels, Cyril (2014-09-20) While social media is increasing its extent and reach every day, research shows that its impact seems to be more intense in developing countries for various reasons. In developing countries, social media not only satisfies personal communication needs but also tends to compete with mainstream media for news and play a significant role in social movements. Hence potential use of this mounting medium for education needs to be explored. In this study, a social media and education survey has been prepared in or...

Citation Formats

M. YILDIZ, N. Ocak, C. Yildirim, K. Çağıltay, and C. Babaoglu, “Usability in Local E-Government: Analysis of Turkish Metropolitan Municipality Facebook Pages,” INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION IN THE DIGITAL AGE, pp. 53–69, 2016, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/36420.