Total Quality Management

This course is designed to give students fundamentals of Total Quality Management with emphasis on contemporary quality planning, control and management approaches, implementations and criticisms.


Evaluating learning management systems: Adoption of hexagonal e-learning assessment model in higher education
Özkan Yıldırım, Sevgi; Baykal, Nazife (2009-05-29)
Purpose – The purpose of this paper is to demonstrate the importance of undertaking a systemic view of learning management systems (LMSs) evaluation addressing the conceptualization and measurement of e-learning systems success in higher education. Design/methodology/approach – The paper adopts a quantitative case perspective and derives a conceptual model for e-learning assessment (Hexagonal e-learning assessment model – HELAM). The model is empirically tested for validity and reliability in the university...
Multi-dimensional evaluation of E-learning systems in the higher education context: An empirical investigation of a computer literacy course
Özkan Yıldırım, Sevgi (2009-12-01)
Research addressing the conceptualization and measurement of learning management systems (LMS) within educational organizations as both a web-based learning system for e-learning and as a supportive tool for blended learning environments is receiving attention, and this research study proposes a conceptual e-learning assessment model, HELAM (Hexagonal e-Learning Assessment Model), suggesting a multi-dimensional approach for LMS evaluation via six dimensions: (1) system quality, (2) service quality, (3) cont...
Evaluation of english as a foreign language program in Turkey
Tekir, Serpil (Ivpe Cetinje, 2020-01-01)
In this curriculum evaluation study, it is aimed to evaluate the EFL program offered at a state university in central Turkey in terms of the four fundamental aspects: aims and objectives, course content and materials, course conduct and student assessment and outcomes by using a modified version of Bellon and Handler’s (1982) evaluation model. The need for such a study was derived from the large number of students failing the English proficiency exam after finishing the program. Accordingly, the research ai...
Design, Development and Evaluation of Educational Software
Çağıltay, Kürşat(2009)
This course is designed to provide the necessary skills and background in formulating and using criteria and procedures for development and evaluation of instructional materials; synthesis of research; resources in the field. The course also underlines major steps and techniques used in design development and evaluation of instructional software.
Designing for Multisensorial Interactive Product Experiences
Şener Pedgley, Bahar (2015-09-04)
This paper presents a methodology and case study of designing for multi sensorial interactive product experiences, within the context of postgraduate degree level Industrial Design education. Building on literature spanning product and interaction semantics, and multimodal product experiences, the paper establishes a stepped approach to integrate up to six different sensory modalities (sight, touch, presence, sound, smell, taste) into a user-product interaction scenario. A product design project (bedside al...
Citation Formats
G. Köksal, “Total Quality Management,” 00, 2009, Accessed: 00, 2020. [Online]. Available: