Finding Online Health-Related Information: Usability Issues Of Health Portals

Date

2012-08-29

Author

Gürel Köybaşı, Nergis Ayşe
Çağıltay, Kürşat

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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As Internet and computers become widespread, health portals offering online health-related information become more popular. The most important point for health portals is presenting reliable and valid information. Besides, portal needs to be usable to be able to serve information to users effectively. This study aims to determine usability issues emerging when health-related information is searched on a health portal. User-based usability tests are conducted and eye movement analyses are used in addition to traditional performance measures. Results revealed that users prefer systematic, simple and consistent designs offering interactive tools. Moreover, content and partitions needs to be shaped according to the medical knowledge of target users.

Subject Keywords

Human computer interaction, Online health information, Health portal, User-Based usability evaluation, Eye tracking

URI

https://hdl.handle.net/11511/41707

Collections

Department of Computer Education and Instructional Technology, Conference / Seminar