Feel the emotion

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.


Face and impoliteness at the intersection with emotions: A corpus-based study in Turkish
Işık Güler, Hale (Walter de Gruyter GmbH, 2010-01-01)
This paper employs a corpus-based approach to examine the bases of impoliteness via the nature of emotions involved in offending event(s), with a view of teasing apart face concerns from other factors in the management of relations. Drawing from (social) psychology, we consider how emotions can open a window on discerning what type of impolite acts they appear as responses to and what impolite acts they motivate. The occurrence of 20 emotion words in the narration of offensive events in the narrative genre ...
Pre-Service Science Teachers' Teaching Self-Efficacy in Relation to Personality Traits and Academic Self-Regulation
Senler, Burcu; Sungur, Semra (Cambridge University Press (CUP), 2013-01-01)
The aim of this study is to examine the relationship among pre-service science teachers' personality traits, academic self-regulation and teaching self-efficacy by proposing and testing a conceptual model. For the specified purpose, 1794 pre-service science teachers participated in the study. The Teachers' Sense of Efficacy Scale, the NEO Five-Factor Inventory, and the Motivated Strategies for Learning Questionnaire were administered to assess pre-service science teachers' teaching self-efficacy, personalit...
Verb concepts from affordances
Kalkan, Sinan; Yuerueten, Onur; Borghi, Anna M.; Şahin, Erol (John Benjamins Publishing Company, 2014-01-01)
In this paper, we investigate how the interactions of a robot with its environment can be used to create concepts that are typically represented by verbs in language. Towards this end, we utilize the notion of affordances to argue that verbs typically refer to the generation of a specific type of effect rather than a specific type of action. Then, we show how a robot can form these concepts through interactions with the environment and how humans can use these concepts to ease their communication with the r...
The discourse connector list: a multi-genre cross-cultural corpus analysis
Kalajahi, Seyed Ali Rezvani; Abdullah, Ain Nadzimah; Neufeld, Steve (Walter de Gruyter GmbH, 2017-05-01)
This study examines the linguistic feature known as discourse connector using a corpus-informed approach. The study applies a taxonomy which classifies and describes 632 discourse connectors in eight broad classes with 17 categories. The frequency of use of each discourse connector listed was analyzed in the three different registers of spoken, non-academic and academic English in the two different cultural contexts of British and American English. The resulting data on discourse connector frequency were co...
The use of verbal morphology in Turkish as a third language: The case of Russian-English-Turkish trilinguals
Antonova-Unlu, Elena; Sağın Şimşek, Sultan Çiğdem (SAGE Publications, 2015-06-01)
Aims and Objectives: Several studies suggest that third language acquisition (TLA) is marked with complex patterns of language interaction. However, it is not clear yet to what extent multilinguals activate each of their background languages in TLA, as various factors may trigger the activation of one of the previously learnt languages. This study aims to contribute to the discussion by examining the use of verbal morphology in third language (L3) Turkish of Russian-English-Turkish trilinguals. We investiga...
Citation Formats
B. Şener Pedgley, “Feel the emotion,” New Design, pp. 28–30, 2008, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/42370.